• ExpressLearn

    Gain new skills your way! Express Employment Professionals is excited to offer ExpressLearn, an opportunity to learn new skills that could help you advance your career and reach your goals! 

    ExpressLearn is an educational program featuring a variety of flexible courses in high-demand fields. These online, mobile-friendly courses are developed for busy, people like you, enabling you to build your knowledge at home or on-the-go. Express associates can access all ExpressLearn courses for 30 days after registering for the program. ExpressLearn is always completely FREE for any Express associate! Take the next step towards enhancing your skills with ExpressLearn.

    ExpressLearn is a benefit of Express associates, apply to work for Express at the location nearest you


  • Available Courses



    Administrative Category – Accounting


    A/P and A/R 

    The flow of money in an organization requires proper handling and recording. In this course you will learn the general concepts around accounts payable and accounts receivable. You will also walk through an example that describes how to record payables and receivables in your journal.

    Recording Debits and Credits in the Journal

    Any organization that deals with money needs to record every transaction it enters. This course is designed to walk you through how to record these transactions in your journal. You will also learn how to post these transactions to your ledger.

    Creating a Trial Balance 

    It is vital to every company’s success that numbers add up and reports are accurate. In this course you will learn the importance of a trial balance. You will also learn how to create a trial balance based off your ledger entries.


    Administrative Category – Business Communication


    Effective Emails 

    Emails play an essential role in creating and maintaining a professional image. It is important to be aware of your communications. This course will discuss advice and guidelines for appropriate and effective emails.


    Administrative Category – Customer Service


    Telephone Doctor Customer Service: Killer Words 

    Phrasing is a deciding factor in the outcome of a conversation. This course is designed to make you aware of common phrases that could have a negative impact on your conversations with customers. You will also learn some techniques to avoid these “Killer Words” and improve your approach to handling customer service interactions and increase customer satisfaction.

    Telephone Doctor Customer Service: Business Friendly Customer Service 

    Customer service can be both friendly and professional. This course offers specific techniques to improve your communication skills. It will also discuss elements of poor or inappropriate conduct in customer service interactions and how to improve your approach to business dealings.

    Telephone Doctor Customer Service: How to Handle the Irate Customer

    No one wants to take on a difficult customer, but the way you handle this interaction can influence the reputation of the entire company. This course offers guidelines and best practices for dealing with angry customers and providing effective solutions.

    Telephone Doctor Customer Service: 6 Steps to Service Recovery 

    Restore customer confidence in you and your company when a tricky situation arises using this 6-step method to talk down an upset customer. This course is designed to help you manage the outcome of unhappy interactions. It will also help improve customer loyalty because your company went the extra mile to solve the problem.

    Telephone Doctor Customer Service: Listening Skills 

    Enhance your service skills by learning the value of listening. Understanding the needs of your customer lets you provide the best possible service. This course discusses six techniques to become an effective listener and stresses the distinction between listening and hearing.

    World Class Customer Service 

    Good customer service is important to retain customers and grow your business. Customer service is the support you offer your customers. Because you are the face of the company to the customer, quality customer care helps them have a positive experience with you, and therefore the company. This course discusses key points on the best practices for great customer service. It is designed to help develop your service skills and put your best foot forward with each customer.


    Administrative Category – Medical


    HIPAA

    Health Insurance Portability & Accountability Act (HIPAA) compliance course for jobs where one may encounter protected health information (PHI). This course defines and discusses details of privacy and security of this information through the HIPAA privacy rule.

    CPC/PB Certification: Medical Coding and Billing ICD-10

    In this course on the ICD-10-CM coding manual you will learn about the most current disease classification and medical coding guidelines specific to the U.S. Use the Alphabetic Index to locate different conditions to insure correct coding.


    Administrative Category – Software Skills


    PowerPoint 2016 – Beginner 

    This course introduces the basic functions of PowerPoint 2016. This includes guidance through the user interface, simple editing and formatting of presentations using images, tables, charts and other customization features. Continue learning with the second installment of this series: PowerPoint 2016 – Advanced.

    PowerPoint 2016 – Advanced 

    A continuation of the PowerPoint 2016 series, this Advanced course delves into more complex features of the program. This will discuss customization of the program to provide the most efficient workflow for your needs. You will learn more on collaboration, animation and interactive elements, as well as techniques for an engaging presentation.

    Word 2016 – Beginner 

    Learn to create professional documents in this beginner course on Microsoft Word 2016. This course will cover the basics of the user interface and how to take advantage of the many features offered through the program. You will cover basic editing and formatting, as well as lists, tables, proofreading and much more. This is the first of three courses on developing your skills in Word 2016.

    Word 2016 – Intermediate 

    This course is designed to build your skills in Word 2016 for more sophisticated results. Learn more about templates and themes, charts and graphics. Discover ways to let your creative side shine with eye-catching visuals and more complex aspects of the program. Learn about collaboration and much more with this second installment of the Word 2016 training series. Continue learning with the Word 2016 Advanced course.

    Word 2016 – Advanced 

    Continue growing your skills in Word 2016 with this advanced course – the final part of the Word 2016 series. Increase efficiency and productivity utilizing Word 2016’s many specialized features that will allow you to manage even more challenging projects. Learn how to effectively organize long documents, create custom forms, and coordinate mass communications with the mail merge feature. 

    Excel 2016 – Beginner 

    In this Excel 2016 beginner course, you will explore how to navigate the program and create basic worksheets. Learn to organize, manage, and analyze data with basic formulas and tables. Begin to include graphics and custom formatting, proof your work, and more. Learn more with the Excel 2016 Intermediate course.

    Excel 2016 – Intermediate 

    Further your knowledge of the Excel 2016 program to increase productivity and efficiency. Learn about creating charts and tables, including more advanced PivotTables and PivotCharts. Discover the benefits of Flash Fill and the date and time functions. Utilize conditional formatting, create links, and much more. Watch the Excel 2016 Advanced course to continue learning.

    Excel 2016 – Advanced

    Take your skills to the next level with this advanced Excel 2016 course. Use the advanced features of the program to provide organized, accurate data. Learn about more complex formulas, error checking techniques as well as importing and exporting data. This course will cover What-If Analysis tools, form controls and collaboration features to maximize your use of Excel 2016.

    Outlook 2016 – Beginner 

    Maintain professional email correspondence and manage your workload more efficiently with the helpful features of Outlook 2016. This course will cover basic navigation of the program and aspects of communication. Learn organization techniques such as flags and folders. Use task management and notes to keep up with your workload.

    Outlook 2016 – Advanced 

    Become even more efficient and on task with this advanced Outlook 2016 course. Learn to use more advanced features of the calendar to schedule and manage your daily activities. Discover the use of automatic replies and Quick Parts for other automatic options. This course is designed to enhance your productivity and time management through Outlook 2016.


    Administrative Category – Workplace Skills


    General Cubicle Etiquette 

    Offices usually have a variety of people. No matter the differences, everyone deserves consideration and respect. Office settings also involve close quarters. It is important to be courteous to your fellow employees by using basic cubicle and office etiquette to maintain a harmonious environment at your workplace. This course discusses helpful advice on supporting peaceful relationships among coworkers.

    Preventing Discrimination and Harassment for Employees

    This course on preventing discrimination and harassment helps explain the importance of having a plan in place to protect you and your colleagues from being victimized in the workplace. You'll learn about the core Federal discrimination and harassment laws that are enforced by the EEOC. The course covers 4 key subjects: Discrimination, Sexual Harassment, Harassment & Bullying, and Positive Environment. 

    Success with Express – Your Job Matters for Administrative Job Roles

    Today’s workplace has changed dramatically. With the increasing impact of a global workforce and the changing needs of the marketplace, employees must do more than ever to maintain their place in the workforce. In this session you will learn about Express Employment Professionals. In addition, other topics will be covered, such as: 

    • Your paycheck choices
    • Sexual Harassment
    • Safety

    Success with Express – Essential Workplace Skills for Administrative Job Roles

    This course covers essential workplace skills that are needed to be successful in the workplace. You and your success in the jobs we place you in are important to us, they are important to our client, and we want them to be important to you. These are skills to help you have a successful, positive, and satisfying experience on the job. Changes in work and the workplace are changing the kinds of knowledge, skills, and attitudes needed for successful work performance. Essential Workplace Skills can be divided into three major skill areas: 

    • Basic educational skills
    • Soft skills 
    • Technical skills

    Success with Express – Professionalism & Work Ethic for Administrative Job Roles

    You must be professional at all times. Professionalism and work ethic include:

    • Appearance
    • Accountability
    • Attitude and Behavior
    • Customer Service
    • Attendance

    This course will cover necessary skills to be successful in a professional setting.


    Commercial/Industrial Category – Safety Skills


    SAFE Video 

    To be a successful employee, it is essential to be aware of and practice basic safety standards. This course discusses common safety issues around machinery and mobile equipment, hazardous chemicals, and personal protective gear (PPE). It also covers proper lifting posture and techniques to prevent injuries and accidents.

    Preventing Discrimination and Harassment for Employees 

    This course on preventing discrimination and harassment helps explain the importance of having a plan in place to protect you and your colleagues from being victimized in the workplace. You'll learn about the core Federal discrimination and harassment laws that are enforced by the EEOC. The course covers 4 key subjects: Discrimination, Sexual Harassment, Harassment & Bullying, and Positive Environment.

    Forklift Safety: Introduction to Forklifts for Employees

    To have a safe and productive work environment, employees must understand the hazards of using heavy equipment. This course will discuss basic forklift knowledge, such as types of forklifts, their parts, and much more.

    Forklift Safety: Forklift Operations for Employees: Pre-Operation

    Preparation is crucial to the safe operation of forklifts. Learn what to do and what to look for before getting behind the wheel. This course discusses safety hazards to be aware of and how to successfully begin forklift operation. Continue your training with the following courses on traveling and maneuvering and load handling.

    Forklift Safety: Forklift Operations for Employees: Traveling and Maneuvering

    Forklifts are invaluable to the industrial business. Learning to operate them properly increases productivity as well as your value as an employee. This course will cover the traveling aspects of forklift use, including mounting and dismounting, handling inclines, and parking. Continue your training with the next Forklift Safety course on load handling.

    Forklift Safety: Forklift Operations for Employees: Load Handling 

    Learn how to safely manage a loaded forklift to avoid accidents and injuries. This course will cover the eight steps for safe load handling, from preparation and maneuvering to unloading. 

    Lock Out Tag Out

    Proper communication is critical to everyone’s safety. This course covers the responsibilities associated with a lock out/tag out process. It includes techniques to secure equipment and best practices to maintain a safe working environment around machinery.

    PPE (Personal Protective Equipment)

    To prevent injury or death, employees should wear personal protective equipment (PPE). This course discusses the definition of PPE, what types there are and appropriate use of each.


    Commercial/Industrial Category – Workplace Skills


    Preventing Discrimination and Harassment for Employees

    This course on preventing discrimination and harassment helps explain the importance of having a plan in place to protect you and your colleagues from being victimized in the workplace. You'll learn about the core Federal discrimination and harassment laws that are enforced by the EEOC. The course covers 4 key subjects: Discrimination, Sexual Harassment, Harassment & Bullying, and Positive Environment. 

    Success with Express – Your Job Matters for Commercial/Industrial Job Roles

    Today’s workplace has changed dramatically. With the increasing impact of a global workforce and the changing needs of the marketplace, employees must do more than ever to maintain their place in the workforce. In this session you will learn about Express Employment Professionals. In addition, other topics will be covered, such as: 

    • Your paycheck choices
    • Sexual Harassment
    • Safety

    Success with Express – Essential Workplace Skills for Commercial/Industrial Job Roles

    This course covers essential workplace skills that are needed to be successful in the workplace. You and your success in the jobs we place you in are important to us, they are important to our client, and we want them to be important to you. These are skills to help you have a successful, positive, and satisfying experience on the job. Changes in work and the workplace are changing the kinds of knowledge, skills, and attitudes needed for successful work performance. Essential Workplace Skills can be divided into three major skill areas: 

    • Basic educational skills
    • Soft skills 
    • Technical skills

    Success with Express – Professionalism & Work Ethic for Commercial/Industrial Job Roles

    You must be professional at all times. Professionalism and work ethic include:

    • Appearance
    • Accountability
    • Attitude and Behavior
    • Customer Service
    • Attendance

    This course will cover necessary skills to be successful in a professional setting.