Training And Development - Leadership

  • Attracting and Retaining "The Next Great Employer Challenge"

    Now that most employers can see the light at the end of the recession tunnel, CEOs across America are turning their attention to their next great challenge, protection of their greatest asset; the knowledge of their people. Retention of your most talented employees has become the #1 agenda item of employers. Recent surveys indicate up to 80% of your employees are open to the opportunity of a job change and 50% have already mentally checked out or are actively looking. During the recession, employees felt abandoned by their employers and post-recession their loyalty towards their employers has reached new lows.

    Studies also show that 60% of the non-exempt workforce leave their jobs within the first six months and make their decision to leave within the first 30 days. We will discuss the need and methods to increase employee engagement and retention. In an era of reaching for new levels of external customer service we must first focus on internal customer service. Fully engaged employees choose to excel at customer service while the “sleepwalkers” choose to straddle the line of acceptability.

    We are also looking at the greatest transformation in the U.S. workforce in our life time. Up to 50 million Baby Boomers will be exiting the workforce in the next 10 years being replaced by Millennials and the up-and-coming “nexter” generation. The organizations that thrive through this transition are putting the programs in place now to prepare. Social media will continue to dominate the new workforce. The “silver bullet” for companies to excel at retention for the next several years is holding supervisors and managers accountable for retention. The greatest factor impacting employees’ decisions to leave or stay with their current employers is their relationship with their bosses.

    We will also discuss why up to 80% of turnover can be attributed to poor hiring-costing employers up to 150% of the first year’s salary to reverse the damage. We will guide hiring managers through the mine fields created by the 46% of falsified resumes and how to detect their early warning signs, as well as avoiding falling in the trap of the “halo” and “devil” effect of interviewing.

    This session will raise each leader’s effectiveness to the benefits and tools of retention as well as implementing fool proof hiring techniques to maximize your investment.

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  • For more information please contact Lorraine Medici, Director of Training & Development: