Professional Development Training

  • Professional Development

    Professional Development is designed for anyone looking to advance their career, either as a leader or individual contributor. This category of training focuses on individual skills to build self-awareness, communication, and management abilities. Select courses are available as open enrollment events throughout the year. All courses can be customized and hosted for a group from your company.

    IPBI.44
  • Emotional Intelligence

    Our Emotional Intelligence trainings will teach you how to heighten your self-awareness and manage your emotions by analyzing the impact of reacting vs. responding, resulting in stronger employee engagement, more effective leadership, and a successful job path. We have two trainings to choose from. Foundations of Emotional Intelligence is for anyone looking to improve their interpersonal relationship skills and is valuable for all levels of employees. Participants will identify social awareness strategies and learn how to build stronger relationships through effectively managing conflict. This training is an introduction to the topic, while 360° View of Emotional Intelligence is designed for individuals that already have a foundational understanding of Emotional Intelligence and are looking to take their knowledge to the next level. 

    Customized training and dates available by request.

    Open Enrollment Classes - To register contact, Ana.Nichols@ExpressPros.com 

    Foundations of Emotional Intelligence - July 15, 2020

    Foundations of Emotional Intelligence Virtual Training - May 29, 2020 and July 15, 2020

    360° View of Emotional Intelligence - November 10, 2020


    Accountability and Feedback

    Accountability and Feedback is a six-hour training that will introduce leaders to key skills around how to give and receive clarification, identify obstacles, involve employees with problem-solving, and implement accountability. This training is for any leader who struggles with or would like to improve their communication skills. Participants will learn coaching techniques using a coaching model and learn how to use a feedback form for giving feedback.

    Customized training and dates available by request. 


    Train-the-Trainer

    Train-the-Trainer is an eight-hour training over two sessions for employees or leaders who influence training and education in their organization. Participants will learn everything from developing the framework of the course and delivering the message to reading and engaging the audience and - using their new skills - presenting a short training to their peers.


    Customized training and dates available by request.

    Train-the-Trainer Virtual Training - November 9, 30, 2020


    Difficult Conversations

    Difficult Conversations is a four-hour training designed to give participants tools and strategies to prepare and conduct challenging conversations and build understanding, momentum, and resolution in times of conflict. This training is for any employee looking to improve their communication skills. Participants will receive tools and strategies to use in difficult conversations.

    Customized training and dates available by request.


    Situational Leadership

    Situational Leadership is a four-hour training that will introduce leaders to a new “language” that facilitates stronger and focused communication to lessen personal “drama” in challenges with individuals. This training is geared for any leader in a management position. Participants will learn to use SMART goals, diagnose development levels, and match appropriate leadership styles to tasks and situations.

    Customized training and dates available by request.


    Customer Service

    Customer Service is a four-hour training that will make a case for customer service and help identify behaviors that build a culture of exceptional five-star customer service. This training is geared toward employees interested in raising the level of customer service in their organization. Participants will examine how customer expectations and behaviors relate to service and share scenarios and strategies to improve interactions.

    Customized training and dates available by request.

    Open Enrollment Class: November 17, 2020 - To register contact, Ana.Nichols@ExpressPros.com

    Virtual Customer Service Training - August 12, 2020


    Time Management 

    This is a 4 hour training that will look at some ways to help us be more productive with our time. Participants won’t look so much at “time management” as they’ll look at “behavior management, affecting our time”.This half day workshop is designed for anyone in leadership, office, support staff, or decision making roles who must juggle meetings, interruptions, and a multitude of tasks every day.

    Customized training and dates available by request.

    Open Enrollment Class: October 19, 2020 - To register contact, Ana.Nichols@ExpressPros.com 






  • Our Passion for Training

    Featuring: Hilco Technologies