Customer Service - Live Virtual Training

  • Virtual Customer Service Training Header

  • Customer Service

    5-Star Customer Service may be an over used buzz word for businesses today, but the most successful businesses know it is their secret weapon in standing out in a competitive marketplace. The impact of 5-star customer service has substantial benefits including: repeat and referral business, reputation and branding, greater business profits, positive morale, higher engagement and retention of employees.

    The purpose of this live virtual workshop is to show the business case for exceptional customer service and provide a road map to creating a culture of exceptional customer service in your organization. Participants will receive simulated customer complaints and be challenged and trained to respond. 

  • Event Details

    Date: Wednesday, August 12th, 2020

    Time: 1:00pm-4:00pm EST

    Cost: $75, which includes the live virtual training, a downloadable workbook, and additional resources

    Online Platform:

    For Participation You Will Need:

    • A computer, laptop, iPad, or smart phone with a working webcam
    • Internet access

    Register Now - Class sizes are limited for maximum engagement - register today to reserve your spot. Once registered, you will receive details on how to join the Zoom Meeting Virtual Training.

    If you have any questions, need help registering, or would like to be invoiced for this event, please contact: Ana Nichols, Training & Event Coordinator at (616) 281-0611 or

  • Learning Objectives:

    • Identify examples of best and worst customer service
    • Examine the impact of poor customer service on business internally and externally
    • Explore customer service perceptions
    • Conduct a "reality check" on where the ball's been dropped
    • Identify the 5 step process to create a culture of customer service
    • Learn how to handle complaints and deliver bad news to customers

    This training is approved for 3 HRCI or SHRM re-certification credits

  • HRCI and SHRM Certified Training

  • Upcoming Dates and Registration:

  • Customized Customer Service Training for Your Company

    Express Employment Professionals is based out of Grand Rapids, Michigan, but we provide customized training solutions throughout Michigan and the Midwest. Our team is happy to create a customized Customer Service training specifically for a group from your company. This can be hosted at our training center in Grand Rapids or we can travel to your business and host this training on-site. Contact us today for more information.

  • Our Passion for Training

    Featuring: Hilco Technologies