Due to today’s broad scope of global competition, pricing and constant organizational change, excellent customer service is a must to gain advantage over the vast competition. We cannot control the competition’s pricing, product and service quality, and inventory. But we can control how we service our customers and the relationships we maintain. The only way a company can distinguish itself from the competition is by every employee providing excellent customer service. People will continue to buy from those they trust and with whom they share a positive relationship.
From now through 2014, most business analyst predict customer service positions will outpace all other employment demands with a constant emphasis on training.
Would You Like FRIES With That?
F Friendliness R Reassurance I Information E Extras S Simplicity
FRIES is built around the concept that the above five elements will take companies to the next level of customer satisfaction. Learn more about the importance of customer service and how you can gain advantage over the competition.