XV11
Located in Dolomite, AL
Job Full Description
Job Summary: A family-owned company in the Birmingham area is looking for inside sales help!
Here's What Your Day-to-Day Looks Like:
Customer Focus
• Provide a positive customer experience that instills confidence and comfort in every transaction.
• Exceed expectations by providing superior customer service to increase customer attraction and retention.
• Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.
• Nurture customer relationships to ensure proper support.
• Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
• Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate.
• Collect market data to create and analyze reports resulting in gross margin management
• Relate to diverse customers in an inclusive manner.
• Know your customer well enough to understand their thresholds and anticipate their inquiries.
• Be a Mazzella Companies’ ambassador.
Results Driven
• Utilize the ERP system to prepare/follow-up on quotes, enter orders, resolve inquiries, and coordinate order fulfillment with production.
• Plan/Organize/Coordinate to pre-qualify larger opportunities with management.
• Maximize profitably while securing the sale.
• Work to exceed sales/activity goals.
• Collaborate with the team to maximum results.
• Qualify/Propose/Close incoming web service requests.
• Act with a sense of urgency on internal/external customer feedback/requests.
Collaboration - Internal
• Serve as a liaison with outside sales, purchasing and operations to expedite orders and meet delivery dates.
• Participate in account specific/special product project opportunities.
• Collaborate with purchasing on transfer orders/product needs to fulfill orders.
• Utilize the CRM to share account information with Outside Sales and internal business partners.
• Provide new customer leads to Outside Sales via the CRM system.
• Learn about other products/solutions from business unit leaders to recognize/develop opportunities.
Collaboration - External
• Obtain information from suppliers regarding pricing/specifications to complete/execute on project deliverables.
• Report/Discuss customer issues, opportunities, and threats with appropriate company leaders.
• Update/Retain order activity like change notices, scheduling changes, partial shipments, and credit holds.
• Proactively source alternative products from different vendors to meet customer’s needs.
Follows Up
• Follow up on quotes within the CRM system.
• Expedite material from suppliers to meet customer needs.
• Perform post-sale customer satisfaction follow up.
Sales Acumen
• Effectively utilize our Six Step Selling Process.
• Understand/Promote our unique selling proposition (One Mazzella approach) to our customers.
• Upsell/Cross-sell products to enhance a customer’s application.
• Make outbound calls to generate more business from your customer base.
• Assist Outside Sales after qualifying an opportunity during the information gathering stage.
• Offer company-wide promotions when applicable.
• Process customer orders on open account, cash, check, and credit card transactions.
• Enter and expedite orders into our ERP system.
Technical Aptitude
• Know our products well enough to match them with the customer’s application.
• Ride along with Outside Sales on an agreed upon basis.
• Understand testing standards
• Apply information gathered to the customer’s application.
• Effectively utilize software applications (ERP system, CRM, MS Office, etc.).
Detail Oriented
• Ensure that internal customer service processes are followed as designed.
• Follow business processes according to the customer’s expectations and contract stipulations.
• Hold yourself accountable to meeting deadlines and due dates.
• Have an emphasis on quality, accuracy, expertise, and competency.
Education:
A high school diploma or GED is required. A military background, a community college degree, or trade school accreditation works as well for this position
An undergraduate degree from an accredited college/university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is encouraged. In the absence of a degree, directly related job experience serving in strategic account management and industrial sales role. Years of experience, and proven knowledge, may offset the degree requirement
Inside Sales Experience & Skills
A minimum of three to five years of customer service, professional account management, and/or industrial sales with proven record of meeting/exceeding sales goals
Required Skills
• Accomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services sales
• Proven active listening, written, and verbal communication skills
• Demonstrated ability to work with internal/external customers providing exceptional customer service
• Previous experience in customer service or industrial sales
• Demonstrated math skills
• Proven overall PC literacy (Microsoft Office)
Preferred Skills
• Strong analytical, conceptual, and planning skills
• Demonstrated mechanical aptitude
• Possess a continuous improvement mindset
• Demonstrated organizational abilities and experience utilizing a Customer Relationship Management (CRM) system for business information tracking
• Experience working with a formal sales process model
Must successfully complete a criminal background check, physical, drug screen and E-verify
Why Team Members join:
• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement
Core Values:
Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Here's What Makes YOU a Great Fit:
- Able to physically do the work and meet physical requirements (willing to work outside in the elements, get dirty, deal with smells, etc.)
- Must have reliable and timely transportation
- Good work ethic; punctual & dependable; take pride in your work
- Good teamwork and communication skills
- Steel toed boots recommended but not required
- Drug-free; background check
Job Location: Bessemer, AL
APPLY TODAY!
What Makes Express Employment Professionals Different?
Express Employment Professionals - Birmingham, is a local employment agency that has been helping people find great jobs since 2006. We focus on helping people find long-term positions at some of the best companies in the area. Every week we are actively working with 150+ companies in the Birmingham and surrounding areas.
Immediate Benefits of working with Express:
- Weekly Pay
- Medical, Dental, Vision, Short-Term Disability, and Life Insurance
- 401(K) Savings Plan
- Holiday Pay
- Referral Bonuses
- Employee Assistance Program (counseling & expert advice in many stressful areas)
- Free Online Training
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Birmingham (West), AL
2067
2108 Rocky Ridge Road
Birmingham, AL 35216
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