Located in Montgomery, AL
Pay: $40,000 annual salary
Job Full Description
Job Title: Customer Service Representative (cabinetry, woodworking, or woodmill operations experience required)-($40,000 annual salary)
Location: Montgomery, AL
Job Type: Full-time
Shift: Day Shift
Pay Range: $40,000 annual salary
About the Role:
We are seeking a Customer Service Representative (CSR) with hands‑on experience in cabinetry, woodworking, or woodmill operations. This role requires a strong understanding of wood products, cabinet construction, and production processes to effectively support customers, contractors, and internal teams.
The ideal candidate has a blend of technical product knowledge and excellent communication skills, ensuring customers receive accurate information, timely updates, and a smooth overall experience.
Key Responsibilities:
- Serve as the main point of contact for customers, dealers, and contractors.
- Provide detailed product information and guidance related to cabinetry, wood species, finishes, measurements, and installation.
- Assist customers with order entry, quotes, product availability, and lead times.
- Resolve issues related to orders, shipments, warranties, and product quality.
- Collaborate with production, design, and logistics teams to track orders and ensure on‑time delivery.
- Interpret cabinet layouts, shop drawings, or cut sheets (experience helpful but not required).
- Maintain accurate records within CRM and order‑management systems.
- Provide professional, timely communication via phone, email, and in person.
Qualifications:
- 1–3 years of experience in cabinetry, woodworking, millwork, or a wood manufacturing environment.
- Customer service or administrative support experience in a production or trade environment.
- Strong understanding of wood products, cabinet components, and basic fabrication processes.
- Excellent communication and problem‑solving skills.
- Ability to read basic measurements; familiarity with drawings or diagrams is a plus.
- Comfortable working in a fast‑paced environment with frequent deadlines.
- Proficiency with computers, CRM systems, and order‑entry platforms.
Preferred Skills:
- Experience working with custom cabinetry or semi‑custom lines.
- Knowledge of construction terminology or home‑remodeling workflows.
- Ability to interpret engineering or design documents.
- Experience coordinating with installers, builders, or production staff.
Benefits Offered!
APPLY NOW! Take the next step in your machining career. Click [Apply Now] OR send your resume to jobs.MontgomeryAL@expresspros.com and mention "CSR" in the subject line.
#2910MGM
Montgomery, AL
2910
5729 Carmichael Parkway
Montgomery, AL 36117
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