GATES
Located in Bentonville, AR
Job Full Description
We are seeking a dedicated Patient Experience Coordinator to join our team in Bentonville Arkansas. The ideal candidate will oversee the front desk operations, ensuring a positive experience for all patients. This role is the first point of contact for patients and plays a critical role in providing excellent customer service and maintaining the smooth operation of our front desk.
- Schedule and confirm appointments; manage the provider's calendar efficiently.
- Greet patients and visitors warmly and professionally.
- Answer and route incoming calls; respond to voicemail and email inquiries promptly.
- Collect and verify patient information, insurance details, and referrals.
- Verify insurance benefits and obtain required insurance documentation.
- Assist with new patient intake, including forms and documentation.
- Manage patient check-in and check-out processes.
- Handle co-pays, payments, and balance inquiries
- Maintain cleanliness and organization of the front office and waiting area.
- Ensure compliance with HIPAA and other applicable healthcare regulations.
- Perform other administrative duties as assigned.
- Collaborate with clinical staff to enhance patient care experience
- Ensure efficient patient flow within the clinic
Skills Desired but NOT Required
- Excellent interpersonal, customer service, and organizational skills.
- Ability to multitask, remain calm under pressure, and handle sensitive situations with compassion in a fast paced environment.
- Prior experience as front end administration in a healthcare office strongly preferred
- Prior health insurance experience
- Team-oriented mindset with the ability to work independently and take initiative.
- Excellent verbal and written communication skills; bilingual abilities are a strong asset.
Monday-Thursday 8am-4pm
Friday 8am-2pm or until work is complete- possibly later
Job Type: Full-time
Expected hours: 40 per week
Benefits: with full time employment
- Paid time off
- Retirement plan
Schedule:
Work Location: In person
Bentonville, AR
3277
2905 South Walton Boulevard
Suite 13
Bentonville, AR 72712
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