Located in Compton, CA
Pay: $26.00 to $30.00 an hour (DOE)
Job Full Description
Express Employment Professionals of Downey is currently seeking a CUSTOMER SERVICE REP/ACCOUNT ADMINISTRATOR for a well-established company in COMPTON, CA.
SCHEDULE: Monday through Friday, 7AM - 4PM + possible overtime
PAY: $26.00 to $30.00 an hour (DEPENDING ON EXPERIENCE)
EMPLOYMENT TYPE: temp to hire, long-term
Qualifications:
- 5+ years office-based customer service experience REQUIRED (RETAIL EXPERIENCE NOT APPLICABLE)
- MUST reside within 10 miles of Compton area
- Familiarity with multi-line phones
- Bilingual required (fluent English & Spanish)
- Excellent data entry
- MS Office proficiency
- Strong attention to detail
- Work well under pressure
Responsibilities:
- Monitor email communication from clients and their freight forwarders or customs brokers; collect shipment pre-alerts and inform the assigned warehouse supervisor of expected inbound volume and arrival dates
- Schedule shipment pick-ups and deliveries with authorized carriers per each client’s standard operating procedures or special shipping instructions
- Ensure shipment data files are received and visible in the WMS ahead of arrival
- Create, print, and distribute shipping documents for the warehouse
- Process return orders in the WMS, keep clients updated on return status, and create inventory adjustments as needed; inform the client of any issues that delay or prevent return processing beyond the agreed SOP timeline
- Analyze inbound shipment discrepancies found by the warehouse team, troubleshoot with operations and MODA management to resolve or validate them, and inform the client of the final outcome
- Monitor warehouse receiving progress in the WMS and compare results against expected quantities upon completion; post receipts in the WMS and inform the client accordingly
- Additional tasks as assigned
Downey, CA
2994
9901 Paramount Blvd
Suite 120
Downey, CA 90240
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