Job Details

Operations Agent July 10, 2026

Located in Norwalk, CA

Pay: $24.00/hr

Job Full Description

Operations Agent

$24.00 per hour 

Monday to Friday  / 8:00am to 5:00pm

A logistics company is looking for a Operations Agent to oversee customer interactions and ensure smooth logistics operations. The ideal candidate will have a basic understanding of driver routing, excellent time management skills, and the ability to efficiently book and coordinate orders and vendors. We are seeking a highly organized, detail-oriented individual who can manage multiple tasks effectively while delivering outstanding service. You are applying through Express Employment Professionals, an award-winning Staffing Firm, for this long-term position. 

• Respond promptly to customer inquiries via phone and email, ensuring all issues are addressed in a professional and timely manner.
• Book and set up orders/vendors, coordinating delivery schedules.
• Manage driver routing tasks and ensure drivers are on schedule for timely deliveries.
• Track orders and drivers to provide updates to customers; follow up to resolve any delays or issues.
• Handle customer complaints with empathy, efficiency, and a focus on finding solutions.
• Manage and prioritize scheduling tasks, ensuring proper time management for all logistics-related activities.
• Maintain effective communication with vendors, drivers, and customers to ensure smooth operations and resolve any logistical challenges.

Operations Agent Requirements:

• 1-2 years of experience in customer service, logistics, or a related field.
• Basic understanding of driver routing and scheduling in a logistics or transportation environment.
• Strong time management skills with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills.
• Detail-oriented with a focus on accuracy.
• Problem-solving skills with the ability to resolve issues in a calm and professional manner.
• Proficiency in MS Office (Word, Excel, Outlook) and logistics software (preferred).
• Positive attitude, self-motivated, and team-oriented with a proactive approach to work.

La Mirada, CA
2184
6709 Greenleaf Avenue
Suite 202
Whittier, CA 90601

Apply Now Email Us