T43
Located in Costa Mesa, CA
Pay: 25.00 - 30.00/hr.
Job Full Description
Express Employment Professionals is recruiting for a Manufacturing Customer Service for a plastic manufacturing company located in Costa Mesa.
Direct Hire Opportunity!!! Pay: $25-$30/hr DOE
Hours: Monday-Friday. 8:00 am-5:00 pm
ESSENTIAL JOB FUNCTIONS:
The Customer Service Associate will support all daily functions of the Sales Department, acting as the primary interface between customers and the company. Responsibility includes Order Entry, Contract Review and Impeccable attention to detail relating to sales and customers
Duties Include:
· Process all incoming orders into the company order entry system.
· Respond to all customer inquiries in a prompt and efficient manner.
· Monitor production/assembly operations to ensure delivery performance.
· Expedite orders as necessary to meet promise dates.
· Process customer change orders, as necessary.
· Coordinate with Production Scheduler to insure delivery performance.
· Issue routine price quotations as necessary.
· Interact with all appropriate company personnel to resolve problems.
· Evaluate new customer/molding inquiries and refer to appropriate manager.
· Provide administrative assistance as necessary, incoming phone calls/reception, document scanning/storing, maintaining customer files.
· Must adhere to ISO 9001 / AS9100 / ISO 13485 Quality Systems Procedures.
· Must adhere to GMP.
REQUIREMENTS:
· Strong background in order processing , document control, maintaining records in ERP (preferably IQMS) within a manufacturing environment
· Must have manufacturing experience (high preference to injection molding)
· Energetic, self-motivated, detail-oriented team player.
· Have a pleasant phone voice, professional phone manner.
· Have proven organization skills and excellent follow-up capabilities and systems.
· Possess necessary typing and computer skills to fulfill customer service functions.
· Ability to gain a working knowledge of customer products and service requirements.
· Commitment to superior customer service and customer advocacy.
· Excellent interpersonal skills to communicate with customers and fellow employees.
· ERP/MRP system data entry/analysis, IQMS preferred.
#2766OS
Laguna Hills, CA
2766
23181 Verdugo Drive
Suite 104-B
Laguna Hills, CA 92653
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