Located in Costa Mesa, CA
Pay: $25-$30/Hr.
Job Full Description
Express Employment Professionals is recruiting for a Customer Service/Sales Order Processor for a plastic manufacturing company located in Costa Mesa.
Direct Hire Opportunity!!! Pay: $25-$30/hr DOE
Hours: Monday-Friday. 8:00 am-5:00 pm
Duties Include:
· Process all incoming orders into the company order entry system.
· Respond to all customer inquiries in a prompt and efficient manner.
· Monitor production/assembly operations to ensure delivery performance.
· Expedite orders as necessary to meet promise dates.
· Process customer change orders, as necessary.
· Coordinate with Production Scheduler to insure delivery performance.
· Issue routine price quotations as necessary.
· Interact with all appropriate company personnel to resolve problems.
· Evaluate new customer/molding inquiries and refer to appropriate manager.
· Provide administrative assistance as necessary, incoming phone calls/reception, document scanning/storing, maintaining customer files.
· Must adhere to ISO 9001 / AS9100 / ISO 13485 Quality Systems Procedures.
· Must adhere to GMP.
REQUIREMENTS:
· Strong background in order processing , document control, maintaining records in ERP (preferably IQMS) within a manufacturing environment
· Must have manufacturing experience (high preference to injection molding)
· Energetic, self-motivated, detail-oriented team player.
· Have a pleasant phone voice, professional phone manner.
· Have proven organization skills and excellent follow-up capabilities and systems.
· Possess necessary typing and computer skills to fulfill customer service functions.
· Ability to gain a working knowledge of customer products and service requirements.
· Commitment to superior customer service and customer advocacy.
· Excellent interpersonal skills to communicate with customers and fellow employees.
· ERP/MRP system data entry/analysis, IQMS preferred.
#2766OS
Laguna Hills, CA
2766
23181 Verdugo Drive
Suite 104-B
Laguna Hills, CA 92653
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