Located in Glendale, CA
Pay: $19.00/hr-$25.00/hr
Job Full Description
Job Summary:
Our busy and compassionate personal injury law firm is seeking a professional and empathetic Legal Intake Specialist to be the first point of contact for potential clients. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to assess case viability during initial intake.
Key Responsibilities:
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Answer incoming calls, emails, and website inquiries from potential clients.
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Conduct detailed intake interviews to gather essential case facts (e.g., accident details, injuries, insurance info).
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Enter intake data accurately into case management software.
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Evaluate basic case criteria and escalate qualified leads to attorneys.
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Provide timely follow-ups with potential clients and track case status.
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Schedule consultations and maintain daily intake logs.
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Treat all clients with empathy, confidentiality, and professionalism.
Qualifications:
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1+ year experience in legal, medical, or customer service intake role preferred.
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Experience in personal injury or legal environment highly desired.
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Excellent phone etiquette, communication, and active listening skills.
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Strong data entry, organizational, and multitasking abilities.
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Proficiency in CRM or legal case management software (e.g., Clio, Filevine, Needles).
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Bilingual (English/Spanish) preferred but not required.
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Able to handle sensitive situations calmly and with discretion.
North Los Angeles, CA
2033
412 West Colorado Street
Unit B
Glendale, CA 91204
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