F9584
Located in Corona, CA
Pay: 18.00-20.00
Job Full Description
Job Description: Customer Service / Sales Representative
CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION (CSR)/ SALES
Job Duties:
The role of CSR/Sales is: Responsible for monitoring "Customer satisfaction" and ensuring prompt action and resolution of all customer issues (Examples include taking request for quotes, processing orders, providing follow up / status, to customers via telephone, fax, email, and customer internet portals.
Provides in-service support for escalated issues and works with other groups to strategize solutions for issue resolution. Investigates issues thoroughly and maintains comprehensive information pertaining to customer issues.
CSR strives/ensures that his/her, as well as the company monthly booking (sales) goals are met.
Place "cold" and "warm" calls to customer or potential customer to promote sales.
The position requires CSR’s to log a minimum of daily calls.
Facilitate communication between the customer and the appropriate company department such as manufacturing, planning, and quality. Communicates regularly with clients to ensure company is meeting their expectations.
Encourages, facilitates and reinforces strong relationships between Customers and Management.
Qualifications - As our ideal candidate, you will have the following:
A minimum of three (3) years of previous CSR experience, preferably, in Aerospace.
Must be able to follow written and verbal directions.
You are computer literate and at ease with current information / data processing technologies such as MS Office applications and ERP experience is an asset. Blueprint/Drawing interpretation a Plus.
Typing abilities of a minimum of 30 WPM
Shift: M-F 7:00 AM -- 3:30 PM (schedule may vary slightly)
Wage: D.O.E.
Start Date: ASAP after meeting all pre-employment requirements
Candidates undergo testing on: Spelling, Typing, Excel, Outlook, Word
l Candidate offered a position will undergo Background Check l We participate in E-Verify
l Candidate offered a position will undergo Drug Testing l Equal Opportunity Employment
l Evidence of “US person” is required under ITAR Regulations l At Will Employment
l Must be able to communicate in English (Read, Write, and Speak)
Riverside-Corona, CA
2296
555 Queensland Circle
Unit 101
Corona, CA 92879
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