Located in Corona, CA
Pay: $20.00-$25.00
Job Full Description
Customer Service Representative (Manufacturing) – Temporary Assignment (3–5 Months)
Location: Corona, CA
Schedule: Full-time, On-site
Duration: 3–5 months (Maternity Leave Coverage)
?? About the Role
A bubble-wrap and protective packaging manufacturer is seeking a detail-oriented Customer Service Representative with manufacturing experience to support our team during a maternity leave period. This role is essential in ensuring smooth communication between customers, production, and shipping while maintaining a high level of service and accuracy.
??? Key Responsibilities
Customer Support & Order Management
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Process customer orders, changes, and inquiries via phone and email
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Provide accurate lead times, pricing, and product information
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Track orders through production and shipping to ensure on-time delivery
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Resolve customer issues related to delays, product specs, or shipment discrepancies
Manufacturing & Production Coordination
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Communicate daily with production teams regarding order status, inventory, and scheduling
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Understand manufacturing workflows to set realistic expectations for customers
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Monitor stock levels and coordinate with planning/warehouse teams as needed
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Support quality-related communication (e.g., complaints, returns, corrective actions)
Administrative & System Tasks
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Maintain accurate customer records in ERP/CRM systems
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Generate order confirmations, packing lists, and shipping documents
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Assist with reporting, data entry, and other administrative tasks as needed
Qualifications
Required
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2+ years of customer service experience in a manufacturing or industrial environment
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Strong understanding of production processes, lead times, and order flow
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Experience with ERP systems (e.g., SAP, NetSuite, Epicor, or similar)
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Excellent communication and problem-solving skills
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Ability to multitask in a fast-paced, production-driven setting
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High attention to detail and accuracy
Preferred
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Experience in packaging, plastics, or materials manufacturing
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Familiarity with freight carriers, LTL shipments, and logistics coordination
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Bilingual English/Spanish
What We Offer
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Competitive hourly pay
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Supportive team environment
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Opportunity to gain experience in a leading packaging manufacturing operation
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Stable, full-time schedule during the assignment period
Riverside-Corona, CA
2296
555 Queensland Circle
Unit 101
Corona, CA 92879
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