Located in San Jose, CA
Pay: $24.75
Job Full Description
The Concierge is an important part of our clients community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
Key Responsibilities
- Answer a multi-line telephone, directing calls and inquiries as needed.
- Greet all families, residents, guests, and vendors with a smile.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
- Order office supplies.
- Address resident concerns or questions and escalate issues to management when necessary.
- Complete work order requests.
Experience, Competencies, And Skills
- At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
- Working knowledge of various computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist our residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work Monday - Friday 8am - 5pm
- Ability to maintain confidentiality and adhere to ethical standards.
Pay Rate is $22.00-$25.00 HR
#2351OS
San Jose, CA
2351
1798 Technology Drive
Suite 139
San Jose, CA 95110
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