W954
Located in San Rafael, CA
Pay: $25/hr.
Job Full Description
Job Title: Data Entry / Customer Service Representative
Schedule: Monday, Tuesday, Thursday, Friday, Saturday 9am-4pm
Pay Range: $25/hr.
Description/Requirements:
Our client is a small family owned/operated bakery. They are seeking a dedicated Customer Service Associate to join their team. The ideal candidate will be responsible for providing exceptional customer service and support to their clients. A strong personal commitment is necessary to complete the training process.
They are looking for individuals who possess the ability to work in a fast-paced environment. They prefer someone with prior customer service experience in taking and fulfilling client orders correctly and efficiently.
Our Client Offers:
- A friendly, fun and attractive working environment with a positive team
- Competitive hourly compensation (experience and/or performance will pay more)
- Employee discounts
- For those who are committed: Opportunity for personal growth, attainment of valuable skills for current or future employment, and advancement opportunities
Knowledge Requirements:
You will be expected to learn the following during the training process:
- Thoroughly understand and perform all duties assigned to you by our management team
- Use good manners and mature judgment in dealing with guests in all situations
- Working knowledge and service of products that we offer
Role, Responsibilities and Duties:
- Process orders
- Enter and update customer information in the database accurately
- Taking and returning client phone calls, texts and emails
- Provide product information and pricing details
- Analyze customer accounts to identify opportunities for up selling and cross-selling
- Maintain high performance of service and courtesy
- Satisfy guest complaints promptly, politely, and quietly
- Duties to be performed as assigned by your management team
Qualifications:
- Possess good verbal and language skills to understand and communicate with clients and other team members
- Previous experience in customer service or a related field is preferred
- Strong data entry skills with attention to detail
- Proficient in using computer systems and software applications
- Possess basic math skills and have the ability to handle money
- Be able to work in a standing/sitting position for long periods of time (up to 4 hours at a time)
- Be able to safely maneuver up to 25 pounds
We are looking for someone who can work Mon, Tue, Thu, Fri, Sat 9am-4pm (with breaks), Saturday a must and some holidays.
Direct Hire Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Call our office 415-472-5400
Visit our office 38 Mitchell Blvd, San Rafael, CA, 94903
Send your resume to Jobs.SanRafaelCA@ExpressPros.com
San Rafael, CA
3162
38 Mitchell Boulevard
San Rafael, CA 94903
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