Job Title: Resort Front Desk Receptionist
Schedule: Full-time, Monday–Sunday (rotating schedule between ~ 6:45am and 11:30pm)
Pay: $27.53 per hour
Description:
Our client is looking for a warm, polished, and service-driven Front Desk Receptionist to join its guest services team at a luxury, guest-focused hospitality property in Sausalito. This role is the first and last impression for guests and plays a key part in delivering a high-touch, anticipatory experience. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced, team-oriented environment.
Responsibilities:
- Coordinate with booking, housekeeping, and maintenance teams to meet guest needs
- Check in and check out guests with accuracy and professionalism
- Answer calls, document requests, and ensure timely follow-up
- Assist guests with reservations, local dining, and entertainment
- Anticipate needs and recommend area experiences
- Communicate with guests ahead of events to ensure readiness
- Resolve guest concerns and escalate when needed
- Process payments and maintain accurate records
- Support a seamless guest experience across departments
- Report incidents or safety concerns promptly
Qualifications or Requirements:
- Hospitality or front desk experience preferred
- Strong communication and guest service skills
- Calm, professional demeanor under pressure
- Flexible availability, including weekends and holidays
- Detail-oriented with strong organizational skills
- Familiarity with PMS systems or ability to learn quickly
If interested, please call or text our office at 415-472-5400.
And/or send your resume and why you’re interested in the position to Jobs.SanRafaelCA@ExpressPros.com