FF748
Located in Woodland Hills, CA
Pay: $20 to $25hr DOE
Job Full Description
Technical Customer Support
Woodland Hills, CA
Full time - Temp to hire.
Monday thru Friday - 8am to 5pm
$20 to $25hr depending on experience.
Digital Wallet Company delivering trusted payment services, building enduring partnerships, and ensuring sustained growth through customer priority and innovation is looking for a Technical Customer Support to join their team in Woodland Hills.
Summary: Seeking technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Responsibilities:
- Troubleshoot merchant terminals and POS systems effectively.
- Upload and manage merchant inventory/menu within POS systems.
- Respond to merchant inquiries in a high-volume, fast-paced call center environment.
- Educate merchants on various company products and services.
- Handle and resolve merchant issues efficiently and professionally.
- Research inquiries using available tools, systems, and resources.
- Open and manage cases in CRM to facilitate issue resolution.
- Deploy updates and maintain CRM records, communicating with merchants via email as needed.
Requirements:
- Prior experience in tech support, desktop support, or a similar role.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
West Hills, CA
3352
6700 Fallbrook Avenue
Suite 220
West Hills, CA 91307
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