FF908
Located in Chatsworth, CA
Pay: $30hr to start
Job Full Description
Customer Service
Chatsworth, CA
Full time – Direct hire
Monday thru Friday – 8am to 5pm
$30hr to start
Custom packaging manufacturer providing quick turn on structure samples, digital prototyping, on-site testing, and in-house pack-out is seeking a Customer Service Rep to join their team in Chatsworth.
Summary: Seeking a dedicated and enthusiastic Customer Service Representative for high end print and packaging company working directly with health and beauty companies. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a professional demeanor. This position requires strong communication skills and the ability to work efficiently in a fast-paced environment.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with all aspects of the order and production process.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Perform data entry tasks to maintain accurate customer records in our database.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Collaborate with team members to improve service processes and address client concerns.
- Maintain a clean and organized office environment while adhering to company policies.
Qualifications:
- Proven experience in customer service or client services is preferred.
- Strong data entry skills with attention to detail.
- Ability to analyze situations and provide effective solutions.
- Proficient in using office software and computer systems.
- Excellent verbal and written communication skills in English.
- Experience in a call center environment is a plus.
- Ability to type efficiently while managing multiple tasks simultaneously.
- A positive attitude with a commitment to delivering outstanding service.
West Hills, CA
3352
6700 Fallbrook Avenue
Suite 220
West Hills, CA 91307
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