FF940
Located in Chatsworth, CA
Pay: $22 to $24hr DOE
Job Full Description
Call Center Representative
Chatsworth, CA
Full time – Direct hire
Monday thru Friday – 8:30am to 5:30pm
$22 to $24hr depending on experience.
A privately help benefit administration company providing high-quality, cost-effective programs uniquely designed to meet specific needs for plan sponsors and participants, is seeking a Call Center Representative to join their team in Chatsworth.
Summary: Seeking a Call Center Representative to join our fast-paced, customer-focused team. This is a great opportunity for someone with recent high-volume call center experience and strong customer service skills. A California Life and Health Insurance license is required or must be obtained upon hire (we provide licensing support to the right candidate).
Responsibilities:
- Answer a high volume of inbound calls from individuals inquiring about established dental/vision/life/disability insurance plans.
- Assist callers with accurate, friendly, and efficient service.
- Make outbound follow-up calls as needed.
- Document all calls and maintain up-to-date client records.
- Process documents, respond to emails in accordance with company procedures.
- Collaborate with team members in a supportive, fast-paced environment.
Qualifications:
- 1+ years of RECENT experience (within the last 2 years) in a high-volume call center environment.
- Knowledge of dental/vision/life/disability insurance is a plus.
- Ability to verbally make and receive numerous telephone calls per day to address benefit issues with callers.
- California Life & Health Insurance license is preferred – or willingness to obtain quickly with our support.
- Fluent English; Spanish bilingual is a strong plus.
- High school diploma or equivalent required.
- Excellent verbal communication and active listening skills.
- Strong attention to detail and ability to multitask.
- Proficient with Microsoft Office and able to learn new systems.
Benefits include:
- Medical, dental, vision, life and disability insurance.
- Flexible Spending Account.
- 401(k) with matching.
- Flexible Spending Account.
- Paid time off.
West Hills, CA
3352
6700 Fallbrook Avenue
Suite 220
West Hills, CA 91307
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