FG007
Located in Woodland Hills, CA
Pay: $22hr to $23hr DOE
Job Full Description
Technical Customer Support
Woodland Hills, CA
Full time – Evaluation to hire
Monday thru Friday 8am to 5pm
$22hr to $23hr depending on experience.
Digital Wallet Company delivering trusted payment services, building enduring partnerships, and ensuring sustained growth through customer priority and innovation is looking for a Technical Customer Support to join their team in Woodland Hills. Must be bilingual in Spanish and English.
Summary: Seeking a Bilingual Technical Customer Support Representative to join our growing team in Woodland Hills. In this role, you will serve as the first line of support for our users and partners—helping troubleshoot issues, resolve inquiries, and ensure a world-class customer experience. You’ll play a key part in maintaining trust and satisfaction among our customers while working closely with internal teams to continuously improve our products and services.
Responsibilities:
- Provide technical and customer support via phone, email, and chat in both Spanish and English.
- Troubleshoot and resolve customer issues related to digital wallet functionality, payments, and account access.
- Collaborate with technical and product teams to identify and escalate system issues.
- Document support interactions and technical issues clearly and accurately.
- Assist customers with onboarding, product education, and navigation of the platform.
- Contribute to continuous improvement by identifying patterns, providing feedback, and suggesting process enhancements.
Qualifications:
- Bilingual proficiency in Spanish and English (written and verbal) required.
- 1–3 years of experience in technical support, customer service, or fintech-related roles.
- Strong troubleshooting and communication skills.
- Comfort working with multiple systems and software tools.
- Tech-savvy and detail-oriented with a passion for helping customers.
- Experience in digital payments, e-commerce, or financial technology is a plus.
West Hills, CA
3352
6700 Fallbrook Avenue
Suite 220
West Hills, CA 91307
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