Located in Chatsworth, CA
Pay: $$20hr to $24hr DOE
Job Full Description
Customer Service/Inside Sales
Chatsworth, CA
Full time – Temp to hire
Monday thru Friday – 5:30am to 3:30pm
$20hr to $24hr depending on experience.
Building material supply company serving local contractors, builders, and other construction professionals throughout California and Nevada is seeking Customer Service/Inside Sales people to join their team in Chatsworth.
Summary: To focus on creating and maintaining superior customer service, both externally and internally by processing orders for products received from customers or from company employee by performing the following duties.
Responsibilities:
- Processes incoming orders to customer order specifications, relays changes and addresses concerns until
- customer satisfaction is fully achieved.
- Interface with branches and outside sales by providing customer-order quotes, ship dates and order status.
- Use product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any
- additional information needed by customer.
- Advise customer if the order is close to the current dollar discount and inquires if they would like to take
- advantage of the discount by adding on to the order.
- Maintain daily “open order” report to monitor sales status and provide feedback to sales and management.
- Expedite order by monitoring both current and inbound inventory levels against existing orders.
- Writes or types order form, or enters data into computer, to determine total cost for customer.
- Prints shipment documents and forwards to the Customer Service Manager for review.
- Follow up on orders to ensure delivery by specified dates.
- Compute price, discount, sales representative's commission, and shipping charges as required.
- Prepare invoices and shipping documents such as export papers, commercial invoices.
- Check shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.
Qualifications:
- At a minimum, a High School diploma plus some advanced education/training or equivalent combination of
- education and experience.
- Must possess extensive experience (at least 3-5 years) in customer service/inside sales.
- Must be friendly, clear speaking and have the ability to work with patience and courtesy in customer relations.
- Must have computer efficiency including Microsoft Excel, Excel, Access, Outlook, SAP.
- Must be familiar with all product lines and customer base.
- Must be familiar with the data works system and be able to input and retrieve data.
- Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.
West Hills, CA
3352
6700 Fallbrook Avenue
Suite 220
West Hills, CA 91307
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