Located in Littleton, CO
Pay: $22.50 - $23.00
Job Full Description
JOB SUMMARY
The Operations Specialist reports to the Operations Manager.
The ideal candidate is:
- Professional
- An excellent verbal and written communicator
- Positive
- Flexible
- Team-oriented
- Reliable
PURPOSE & ROLE
- Serve as the frontline liaison and customer support
- Ensure positive experiences that reflect the organization’s values
- Solve problems, answer questions, and be a company advocate
CORE RESPONSIBILITIES
- Respond promptly to inquiries via phone and email
- Handle complaints with empathy and escalate when appropriate
- Maintain accurate records of interactions
PERFORMANCE EXPECTATIONS
- Deliver accurate, clear, and respectful communication
- Take ownership of issues until resolved or properly escalated
- Follow established protocols and compliance guidelines
PROFESSIONAL CONDUCT
- Treat everyone with respect and courtesy
- Maintain a calm, professional tone—even in challenging situations
- Take accountability for mistakes and focus on solutions
TEAMWORK & COLLABORATION
- Share knowledge and support team members
- Participate in training, meetings, and feedback sessions
- Communicate effectively across departments to resolve cross-functional issues
CONTINUOUS IMPROVEMENT
- Identify recurring issues and suggest improvements
- View feedback as an opportunity for growth
AVAILABILITY & SCHEDULING
- Be punctual and adhere to scheduled work hours
- Be flexible in ensuring proper coverage and smooth handoffs during breaks, time off, or shift changes
ATTITUDE & MINDSET
- Approach daily responsibilities with a can-do attitude, optimism, empathy, and a growth mindset
- Treat teammates with care and work collaboratively
- Be solutions-oriented
- Embrace challenges as opportunities to learn and improve
QUALIFICATIONS
- At least two years of experience performing similar or related work
- Experience responding to inquiries via phone and email is preferred but not required
- Strong confidentiality practices, organizational skills, and attention to detail
- Excellent verbal and written communication skills
Littleton, CO
1432
1709 West Littleton Boulevard
Littleton, CO 80120
Apply Now Email Us