AP01
Located in Denver, CO
Pay: $19-$21
Job Full Description
Job Summary:
We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience across multiple channels including phone, email, chat, and social media.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
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Provide accurate, valid, and complete information by using the right tools and resources.
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Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
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Maintain a deep understanding of company products, services, and policies.
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Document customer interactions and transactions in the CRM system.
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Collaborate with internal teams (sales, operations, technical support) to resolve complex issues.
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Identify customer needs and help customers use specific features or services.
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Follow communication procedures, guidelines, and policies.
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Go the extra mile to engage customers and provide excellent service.
Requirements:
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Proven customer support experience or experience as a client service representative.
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Strong phone contact handling skills and active listening.
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Familiarity with CRM systems and practices.
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Customer orientation and ability to adapt/respond to different types of characters.
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Excellent communication and presentation skills.
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Ability to multi-task, prioritize, and manage time effectively.
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High school diploma or equivalent; associate or bachelor’s degree preferred.
Preferred Qualifications:
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Experience in [your industry, e.g., e-commerce, software, healthcare, etc.].
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Bilingual or multilingual skills.
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Knowledge of support tools like Zendesk, Salesforce, or HubSpot.
What We Offer:
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Competitive salary and performance bonuses.
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Health, dental, and vision insurance.
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Paid time off and holidays.
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Professional development and training opportunities.
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A positive and inclusive work environment.
Northlgenn (Denver Metro NW), CO
2900
11684 North Huron Street
Suite 105
Northglenn, CO 80234
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