BEAR1
Located in Arvada, CO
Job Full Description
Job Summary:
We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience with our company.
Key Responsibilities:
- Answer incoming calls, emails, and chats in a professional and timely manner
- Assist customers with product information, order placement, returns, and general inquiries
- Resolve customer complaints efficiently and escalate complex issues when necessary
- Maintain accurate records of customer interactions and transactions
- Process orders, forms, applications, and requests
- Follow up with customers to ensure satisfaction
- Collaborate with other departments to address customer needs
- Stay informed about company products, services, and policies
Qualifications:
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office and customer service software (e.g., CRM systems)
Skills and Traits:
- Positive attitude and a customer-first mindset
- Problem-solving and critical thinking skills
- Patience and empathy when dealing with customers
- Attention to detail and accuracy
Northlgenn (Denver Metro NW), CO
2900
11684 North Huron Street
Suite 105
Northglenn, CO 80234
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