Located in Fort Lauderdale, FL
Pay: $22+
Job Full Description
CUSTOMER SERVICE REPRESENTATIVE (CSR) – FLOORING INDUSTRY EXPERIENCE REQUIRED
Placement Through: Express Employment Professionals – Fort Lauderdale
On Behalf Of: A Local Flooring & Building Products Company
Location: Fort Lauderdale, FL
Schedule: Full-Time | On-Site
Pay: Negotiable – Starting at $22/hr (based on experience)
POSITION OVERVIEW
Express Employment Professionals in Fort Lauderdale is recruiting on behalf of a local flooring and building products company seeking an experienced Customer Service Representative (CSR).
This role is not entry-level. The ideal candidate must have prior experience in the flooring industry and hands-on experience using NetSuite in a fast-paced order processing environment. The CSR will serve as a key point of contact for customers, handling orders from inquiry through fulfillment while supporting sales and logistics teams.
KEY RESPONSIBILITIES
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Process and manage customer orders efficiently using NetSuite (Oracle) in a high-volume environment
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Provide professional customer support via phone, email, and in person
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Deliver expert-level product knowledge related to flooring materials and building products
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Review purchase orders, verify availability, activate orders, and send confirmations
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Assist customers with pricing, product availability, substitutions, and alternatives
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Partner closely with assigned sales representatives to support customer accounts
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Prepare quotes for bulk and custom flooring orders
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Coordinate with internal teams on shipping, returns, and order status issues
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Accurately collect, record, and reconcile customer payments
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Perform daily closing duties including:
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Closing credit card systems
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Counting and balancing cash
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Running and reviewing NetSuite reports
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Verifying totals and submitting end-of-day documentation
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Open new customer accounts with management approval
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Maintain accurate customer records, order history, and documentation
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Identify upsell opportunities and recommend complementary flooring products
REQUIRED QUALIFICATIONS (MUST HAVES)
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2–5 years of experience in the flooring industry (REQUIRED)
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Minimum 3 years of hands-on NetSuite (Oracle) experience (REQUIRED)
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5–10 years of customer service experience, preferably in flooring, construction, or building materials
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Experience with order processing, invoicing, and logistics coordination
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Bilingual – English/Spanish (REQUIRED)
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High school diploma or equivalent
⚠️ Candidates without flooring industry experience or NetSuite experience will not be considered.
SKILLS & COMPETENCIES
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Strong knowledge of flooring products, terminology, and order workflows
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Excellent verbal and written communication skills
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High attention to detail and accuracy in data entry
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Strong organizational, time-management, and follow-up skills
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Ability to manage multiple priorities in a fast-paced environment
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Professional, team-oriented attitude with strong problem-solving abilities
#3369FL
Fort Lauderdale, FL
3369
1506 Northeast Fourth Ave
Suite 2
Fort Lauderdale, FL 33301
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