Located in Fort Lauderdale, FL
Pay: $$22.00 / hour
Job Full Description
Bilingual Customer Service Representative (CSR)
Position Summary: Express Employment Professionals is partnering with a growing local company in Fort Lauderdale to find an articulate, customer-focused Bilingual Customer Service Representative. In this role, you will act as the primary voice of the company, delivering exceptional support, managing inquiries, and bridging communication for both English- and Spanish-speaking clients.
Key Responsibilities:
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Handle incoming customer calls, emails, and live chats in a professional, empathetic, and timely manner.
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Provide clear, detailed information regarding company products, services, order statuses, and scheduling.
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Fully bilingual communication (English/Spanish) daily to assist diverse local clientele and vendors.
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Resolve customer service issues, troubleshoot concerns, and process order adjustments or service requests accurately in the system.
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Maintain organized digital records of customer interactions, account updates, and follow-up tasks.
Requirements:
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Bilingual Fluency: Professional written and verbal fluency in both English and Spanish is strictly required.
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Minimum 1–2 years of experience in a customer service, call center, or client-facing administrative role.
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Excellent active listening, problem-solving, and conflict-resolution skills.
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Strong computer literacy, including multi-line phone systems and CRM or MS Office software.
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Upbeat, patient demeanor with a strong dedication to client satisfaction.
Fort Lauderdale, FL
3369
1506 Northeast Fourth Ave
Suite 2
Fort Lauderdale, FL 33301
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