Located in Miami, FL
Pay: $16/hr
Job Full Description
About the Role:
We are looking for a friendly, tech-savvy Customer Care Specialist to join our growing support team. This role is perfect for individuals who enjoy helping others, solving problems, and growing in a fast-paced, technology-focused environment. You’ll be the first point of contact for customers—answering questions, troubleshooting issues, and ensuring a smooth, satisfying user experience.
We especially encourage IT students or recent graduates to apply. This is a great opportunity to gain hands-on experience in a tech-driven company and enhance your communication and problem-solving skills in a professional setting.
Key Responsibilities:
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Respond to customer inquiries via phone, email, or chat in a timely and professional manner
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Provide technical support and guidance on products, services, and account-related questions
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Troubleshoot and resolve customer issues, escalating more complex problems as needed
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Maintain accurate records of customer interactions using internal systems
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Collaborate with cross-functional teams to improve the customer experience
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Identify and report trends in customer issues to help improve products and services
Qualifications:
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Strong communication and interpersonal skills
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Basic technical knowledge or interest in IT and technology
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Customer service experience is a plus but not required
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Problem-solving mindset and ability to work independently
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Comfortable using computers and learning new systems quickly
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Positive attitude and willingness to learn
Miami-Dade (North), FL
3171
16010 Northwest 57th Avenue
Suite 112
Miami Lakes, FL 33014
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