Located in Islamorada, FL
Pay: 21/hr
Job Full Description
Position Summary:
We are seeking a friendly, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering exceptional hospitality experiences by providing efficient check-in/check-out services, addressing guest needs, and ensuring a welcoming atmosphere throughout their stay.
Key Responsibilities:
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Greet guests warmly upon arrival and provide a seamless check-in and check-out experience
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Manage reservations, cancellations, and room assignments using the property management system
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Respond promptly to guest inquiries, requests, and concerns in person, by phone, or via email
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Provide information about resort amenities, services, local attractions, and dining options
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Handle guest complaints professionally and escalate issues when necessary
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Process payments, verify billing information, and maintain accurate records
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Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
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Maintain a clean, organized, and professional front desk area
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Follow all company policies, procedures, and safety standards
Qualifications:
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High school diploma or equivalent; hospitality or tourism degree preferred
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Previous experience in hospitality, customer service, or front desk operations is a plus
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English is required
If you are interested in the role, please send your resume to: Jobs.SouthMiamiDadeFl@Expresspros.com or give our office a call at (786) 323-6813.
Miami-Dade (South), FL
2044
10491 N Kendall Drive
Suite F-202
Miami, FL 33176
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