Job Details

Responsibilities:

• Coordinate entire order process from time of order through delivery and shipping.
• Works closely with field representatives and customers in communicating product availability.
• Maintains appropriate freight costs by determining the most efficient carrier routing.
• Minimize impact of customer service complaints and claims by reacting quickly and efficiently to resolve problem issues.
• Understanding and interpreting product requirements and providing information to customers.
• Assess competitors by analyzing and summarizing competitor information and trends.
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing product information and explanations; preparing quotes.
• Fill orders and communicate expected delivery dates.
• Check customers buying history; suggest related and new items and explain available features.
• Answer incoming phones and inquires.

• Experience in an industrial sales setting preferred, hose industry experience a plus.
• Excellent telephone etiquette and problem-solving skills required.
• Basic computer skills and ability to learn various computer systems, Microsoft suite experience.
• Effective verbal and written communication skills
• Able to handle multiple tasks and respond to customers quickly and efficiently.
• Mathematical computation skills
• Ideal candidate must be a team player, goal-oriented and self-motivated.

Monday-Friday 8:00 am - 5:00 pm