A089
Located in Tampa, FL
Pay: $18-$21/hr
Job Full Description
Insurance Follow-Up Representative – Medical Billing & Claims Specialist
Tampa FL,
Job Type: Full-Time | On-site
Pay: $18-$21/hr | Based on experience
Join a growing healthcare team as an Insurance Follow-Up Representative (also known as an Insurance Customer Service Specialist) and play a vital role in resolving medical billing issues, securing insurance payments, and supporting patients with account inquiries. This position is ideal for professionals with experience in medical billing, insurance claims follow-up, and healthcare customer service.
Key Responsibilities
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Review outstanding patient account balances and determine appropriate follow-up actions
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Contact insurance carriers and/or patients to verify eligibility and payment status
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Analyze Explanation of Benefits (EOBs) to understand denials, coverage, and billing modifications
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Submit appeals for denied claims and track resolution progress
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Request billing adjustments in accordance with federal, state, and contractual guidelines
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Update insurance information and resolve discrepancies
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Answer inbound calls from patients and insurance companies professionally and accurately
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Assist with Accounts Receivable (AR) projects and support training of new hires
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Perform other duties as assigned in alignment with updated procedures
Qualifications
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High school diploma or equivalent required
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Minimum 3 years of experience in a medical business office, billing, or insurance follow-up
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Proficient in Microsoft Office Suite (Excel, Word, Outlook) and general computer systems
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Strong understanding of medical billing processes, insurance coverage, and EOBs
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Excellent phone etiquette and customer service skills
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Ability to work independently and collaboratively in a fast-paced environment
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Certification as a Procedural Coder is a plus but not required
Physical & Work Environment
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Office-based role in a call center or medical billing environment
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Requires sitting, bending, stretching, and occasional lifting up to 30 lbs
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Manual dexterity to operate phones, computers, copiers, and fax machines
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Extended computer use with repetitive motion may be required
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Frequent interaction with management, staff, and vendors
Top Skills for Success
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Medical billing and insurance claims resolution
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Denial management and appeals processing
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Patient communication and customer service
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Data entry and spreadsheet management
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HIPAA compliance and PHI handling
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Problem-solving and multitasking in a dynamic setting
Apply today to join a mission-driven team focused on delivering accurate, timely, and compassionate support to patients and providers. This is your opportunity to make a meaningful impact in healthcare operations while growing your career in medical billing and insurance follow-up.
#3379NW
Tampa (Northwest), FL
3379
5011 W Hillsborough Ave
Suite C
Tampa, FL 33634
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