A090
Located in Tampa, FL
Pay: $18/hour
Job Full Description
Bilingual Customer Service Representative (Spanish/English)
Pay: $18/hour
Monday–Friday, 8:00 AM–5:00 PM Every other Saturday, 9:00 AM–2:00 PM
We’re hiring a Bilingual Customer Service Representative fluent in Spanish and English to join our team and provide exceptional support to both new and existing customers. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is comfortable communicating across multiple channels including phone, email, and web chat.
Key Responsibilities
-
Provide introductory product and service information to prospective and new customers
-
Greet and assist walk-in clients with professionalism and care
-
Handle customer complaints and troubleshoot product or service issues
-
Follow up with customers via phone, email, or web chat to ensure satisfaction
-
Access customer databases to retrieve and update account information
-
Recommend additional products or services that may benefit the customer
-
Escalate complex queries or concerns to appropriate departments when necessary
-
Maintain accurate and up-to-date customer records after each interaction
Qualifications
-
Bilingual fluency in Spanish and English (required)
-
High school diploma or equivalent
-
Strong verbal and written communication skills
-
Previous experience in customer service & retail, environments preferred
-
Comfortable using computers, email, and customer service software
-
Ability to multitask and manage time effectively
-
Positive attitude and team-oriented mindset
Top Skills for Success
-
Customer support and conflict resolution
-
CRM and database navigation
-
Product knowledge and upselling techniques
-
Attention to detail and record-keeping
-
Adaptability and professionalism
Apply today to join a team that values communication, customer satisfaction, and bilingual excellence. This is your opportunity to grow in a supportive environment while making a real impact on the customer experience.
#3379NW
Tampa (Northwest), FL
3379
5011 W Hillsborough Ave
Suite C
Tampa, FL 33634
Apply Now Email Us