Located in Tampa, FL
Pay: $20-$23/HR based on experience
Job Full Description
Customer Service Representative
Tampa, FL 33614
8am-4:30pm
$20-$23/HR based on experience
Job Summary
We are seeking a reliable and customer-focused Customer Service Representative to handle incoming calls, monitor and respond to emails, and enter work orders accurately. This role will gradually transition into a Dispatcher position, providing opportunities for growth and increased responsibility.
Responsibilities
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Answer incoming phone calls and provide friendly, professional customer support
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Monitor and respond to customer emails in a timely and accurate manner
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Create, enter, and update work orders based on customer requests and service needs
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Gather necessary information to ensure work orders are complete and detailed
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Communicate with internal teams to relay customer needs or service updates
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Maintain organized records of calls, emails, and work order activity
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Assist with scheduling and coordination as part of the transition into dispatching
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Learn dispatch procedures, routing, and technician coordination to prepare for dispatcher role
Qualifications
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Previous customer service or administrative experience preferred
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Strong phone and email communication skills
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Ability to multitask and manage a high volume of calls and messages
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Detail-oriented with strong data entry accuracy
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Ability to stay organized and work in a fast-paced environment
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Willingness to learn dispatching and take on additional responsibilities
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Basic computer skills and familiarity with office software
Tampa (Northwest), FL
3379
5011 W Hillsborough Ave
Suite C
Tampa, FL 33634
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