A737
Located in Atlanta, GA
Job Full Description
Position Summary:
The Bellman plays a vital role in creating a welcoming and luxurious experience for all guests. As the first and last point of contact, the Bellman ensures seamless arrival and departure experiences by providing exceptional luggage assistance, personalized service, and thorough knowledge of the property and surrounding area. The ideal candidate is polished, attentive, and committed to upholding the highest standards of hospitality in a luxury setting.
Key Responsibilities:
-
Greet guests promptly upon arrival and departure with warmth and professionalism.
-
Assist guests with luggage, ensuring careful handling and timely delivery to/from rooms, vehicles, or storage.
-
Escort guests to their rooms, explain room features, and answer questions about hotel amenities and services.
-
Provide valet parking assistance or coordinate with valet staff when necessary.
-
Offer concierge-style assistance, including directions, recommendations, and local information.
-
Coordinate with the front desk and other departments to ensure a smooth check-in/check-out process.
-
Maintain cleanliness and organization of the bell stand, lobby, and storage areas.
-
Anticipate guest needs and respond promptly to requests or concerns.
-
Handle guest packages, messages, and deliveries according to hotel protocols.
-
Uphold luxury service standards and demonstrate discretion, professionalism, and confidentiality at all times.
Requirements:
-
Prior experience in a luxury hotel or upscale hospitality environment preferred.
-
Impeccable grooming, etiquette, and interpersonal skills.
-
Strong communication skills and a warm, engaging demeanor.
-
Ability to lift and carry heavy luggage (up to 75 lbs) and stand/walk for extended periods.
-
Knowledge of local attractions, transportation options, and hotel offerings.
-
Valid driver’s license (if driving responsibilities are required).
-
Flexible schedule including weekends, evenings, and holidays.
Desired Attributes:
-
Detail-oriented with a proactive service mindset.
-
A natural ambassador for luxury hospitality.
-
Team player with a collaborative spirit.
-
Calm and composed under pressure.
Atlanta (Midtown), GA
3328
910 Church Street
Suite 203
Decatur, GA 30030
Apply Now Email Us