C090
Located in Carol Stream, IL
Pay: $22/hr.
Job Full Description
We are seeking an experienced Customer Service Representative to act as a key liaison between customers and manufacturing teams.
Key Responsibilities
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Assist customers promptly by providing accurate information and resolving inquiries in a timely manner.
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Review, read, interpret, and manage architectural plans, specifications, and hardware schedules.
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Review, price, and route customer correspondence and orders based on standard protocols.
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Collaborate with cross-functional departments to ensure quick and effective resolutions.
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Maintain strong product knowledge to support contractor and customer interactions.
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Work efficiently within a highly matrixed organization.
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Provide exceptional verbal and written communication at all times.
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Maintain accurate documentation and follow established procedures and workflows.
Qualifications
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Minimum of 3 years of Customer Service experience in a specialized technical industry (preferably hollow metal door openings).
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Direct experience with customers and contractors strongly desired.
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Ability to understand building codes and labeling requirements.
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High School Diploma/GED required.
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Bachelor's degree in Business Management, a technical field, or equivalent experience preferred.
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Strong computer skills with proficiency in Excel, Word, MRP, and ERP systems.
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Experience with AutoCAD, TrackPoint, OrderPro, or similar software preferred.
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Basic math skills and strong attention to detail.
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Excellent organizational, verbal, and written communication skills.
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Ability to work positively and effectively in a team environment.
Elk Grove Village, IL
2872
1506 Elmhurst Road
Elk Grove Village, IL 60007
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