DS012
Located in Libertyville, IL
Pay: $20.00
Job Full Description
Customer Service/Sales Support - REMOTE
Our medical device client is seeking to hire multiple candidates for a remote + contract CSR role. Work for a company that is committed to providing a solution that is accurate, cost efficient, and easy to use, forging their way through their industry.
Job Highlights:
- Contract assignment, 1 year in length with possibility to extend OR get hired on
- Fully remote role
- Monday - Friday, multiple shifts available:
-
10:30am-7pm
-
8am-4:30pm
-
9:30am-6pm
-
11:30am-8pm
- Pay: $20/hr
- Immediate benefits available while working through Express that include Medical, Dental, Vision, Short & Long Term disability, Employee Assistance Program, and weekly paychecks!
Your Role Within The Company
- Provides first-line phone support to patients and medical providers using the medial device
- Relays complex customer inquiries to appropriate departments and team leaders
- Relays administrative or Sales Team requests to customers
- Provides immediate assistance to Field Territory Managers on customer related issues
- Assists with setting up accounts for new customers
- Performs patient registration
- Performs data entry for test orders
- Maintains accurate documentation of all customer communications, such as orders, calls, notifications, inquiries, complaints, requests, returns, and other activities
- Collaborates with the Sales Team to deliver and continually improve upon our service. This includes assessing customer needs and guiding solutions
- Other duties as assigned
Background Profile:
- HS Diploma
- 1+ year of customer service experience in similar role
- Remote/WFH set up needed: computer monitor, Windows 10+, 3 USB ports, internet speed of at least 25mbps
- Seeking candidates with prior remote experience who are professional, communicative, reliable, and trustworthy
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area.
TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com
Libertyville, IL
2377
836 South Milwaukee Avenue
Libertyville, IL 60048
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