AS01
Located in Vernon Hills, IL
Pay: 18
Job Full Description
Customer Experience Specialist
Our client within the biopharma, environmental and life sciences is seeking a Customer Service Rep to join their team. Join a company that has been in business for over 60 years and is on the forefront of innovation!
Highlights:
- Pay: $18-20/hr
- Hybrid: 3 days in office, 2 days remote
- Monday-Friday, must have flexibility to work between the hours of 7am-6pm (majority of shifts will be 8am-4:30pm, but may need coverage or during busy times)
- Immediate benefits available while working through Express that include Medical, Dental, Vision, Short & Long Term disability, Employee Assistance Program, and weekly paychecks!
- Excellent benefits upon hire: Medical, Dental, Vision, Disability, Life, Tuition Reimbursement, Employee Assistance Program, 401k(Savings and Investment), Legal Plan, Home and Auto Insurance, Referral Program, Wellness Program, Health Savings Account, PTO Buy up plan, PTO and generous holiday schedule --- all start on day 1 of conversion!
Your Role Within the Company:
- Supporting customers via e-mail, phone, and other channels.
- Actively listen and identify customer needs and concerns to effectively provide top tier service.
- Investigates customer inquiries and identifies proper course of action.
- Attends vendor and department meetings for continued learning including product training, product documentation, product compliance and other functions that relate to work duties.
- Responsible for providing product documentation support including manuals, data sheets, quality certificates and others as needed.
- Assists customers in buying decisions, consistently recognizing and offering cross-sell/upsell opportunities.
- Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner meeting departmental productivity metrics.
- Responds to post-order customer service requests, returns/or replacement decisions to resolve customer issues or complaints as needed.
- Responsible for national security requirements and export compliance of all transactions.
- Performs other duties as assigned.
Background Profile:
- At least a High School Diploma/GED; college education preferred
- 2+ years' experience in customer service
- Proficient in Microsoft Office; experience with AS400 a plus
- Attention to detail, ability to work independently and switch gears
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area.
TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com
Libertyville, IL
2377
836 South Milwaukee Avenue
Libertyville, IL 60048
Apply Now Email Us