TH042
Located in Libertyville, IL
Pay: $19-$21/hr
Job Full Description
Dispatcher/Admin Assistant
Company Overview: Join a family-owned HVAC company with over 60 years of history, proudly serving both Fortune 500 companies and residential clients. Renowned for exceptional customer service, the team goes above and beyond, maintaining close relationships through regular client visits (2-12 times a year). The company specializes in maintenance, installation, and service, with a strong focus on precision and accountability in every job.
Position Summary: The Dispatcher/Admin Assistant plays a vital role in ensuring smooth operations and excellent customer service. This individual will handle scheduling, coordination, and communication between customers and technicians, ensuring the right technician is dispatched for specific services. The ideal candidate is detail-oriented, personable, and thrives in a fast-paced environment.
Key Responsibilities:
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Answering incoming phone calls and assisting customers with service requests.
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Scheduling service appointments and coordinating availability between customers and technicians.
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Matching technicians with service requirements based on their expertise.
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Building and maintaining relationships with customers, aiming to know them personally within 6 months.
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Preparing customer proposals through DocuSign as needed.
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Ensuring all necessary approvals and documentation are completed to uphold liability standards.
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Utilizing Microsoft Office and FSM software (training provided) to manage schedules and records.
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Coordinating and documenting availability for service appointments.
Skills and Qualifications:
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Clear and concise communication in written and spoken English.
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Ability to work in a fast-paced environment and manage multiple priorities.
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Strong relationship-building skills and a proactive, extroverted nature.
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Thick skin, honesty, accountability, and openness to learning.
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Proficiency in Microsoft Office; willingness to learn FSM software.
Work Environment and Benefits:
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Office hours: 8:00 AM - 5:00 PM, with two 15-minute breaks and a 30-minute lunch (or a 1-hour combined break).
- Pay: $19-$21/hr (based on experience)
- Temp to Hire
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Family-oriented workplace with an open-door policy and occasional team-building activities (e.g., lunches, Christmas parties, picnics).
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Comprehensive benefits package including health insurance, PTO, paid holidays, 401(k), and more.
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team www.expresspros.com/libertyvilleil and our Google Reviews https://g.co/kgs/qEqco2
Interested?
Email resume to jobs.libertyvilleil@expresspros.com
Libertyville, IL
2377
836 South Milwaukee Avenue
Libertyville, IL 60048
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