Location: Mettawa, IL (Hybrid – Onsite & Remote)
Schedule: Monday–Friday, 8:00 AM – 4:00 PM
Pay Rate: $20–$23/hour
Assignment Length: July 20, 2026 – October 10, 2026
Our client, a trusted and well-established organization headquartered in Mettawa, IL, is seeking a Membership & Billing Specialist to join their team on a contract basis. This hybrid opportunity is ideal for someone who enjoys a combination of customer service, account administration, billing support, and data management in a fast-paced environment.
Key Responsibilities
- Process membership cancellation requests in multiple systems, including Oracle and Salesforce (SFDC), while maintaining accurate records and timelines.
- Update and maintain cancellation trackers and membership databases.
- Process membership agreement changes and account updates.
- Handle member inquiries related to cancellations, billing, refunds, and account status.
- Process member refunds accurately and efficiently.
- Maintain electronic member files and documentation within shared drives.
- Perform data entry and record-keeping activities while ensuring a high level of accuracy.
- Collaborate with internal teams to ensure a positive member experience.
- Participate in team meetings and contribute to process improvements.
Qualifications
- Minimum of 1 year of experience in a customer service, administrative, accounting, or operations-related role.
- Experience with Oracle, Salesforce (SFDC), QuickBooks, or similar systems preferred.
- Knowledge of basic accounting principles.
- Strong data entry and documentation skills with excellent attention to detail.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks, meet deadlines, and work independently.
- Strong problem-solving skills and customer service mindset.
- Accounts Payable (AP) and Accounts Receivable (AR) experience is a plus.
- Positive attitude, adaptability, and ability to thrive in a dynamic work environment.
Why Apply?
- Opportunity to work with a reputable organization at its corporate headquarters.
- Hybrid work environment offering flexibility.
- Competitive hourly pay.
About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team www.expresspros.com/libertyvilleil and our Google Reviews https://g.co/kgs/qEqco2
TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com