Located in Mount Prospect, IL
Pay: $23-$25/hour
Job Full Description
A Mount Prospect, IL company in the HVACR industry is seeking a Customer Service Representative to join their growing team! This is a temp-to-hire opportunity.
As a CSR, you’ll be the voice of the company—supporting customers through meaningful interactions that inform, resolve, and build long-term relationships. You’ll play a key role in helping customers navigate website and eLearning platform, understand their product offerings, and find solutions to any issues they may face.
Responsibilities:
- Manage and maintain strong customer relationships
- Field inbound customer inquiries via phone, email, or chat
- Provide detailed information on products, services, and eLearning resources
- Troubleshoot and resolve customer issues with professionalism and empathy
- Accurately document and update customer records and interactions
- Stay current with knowledge of our products, services, and digital tools
- Make outbound calls to follow up on customer satisfaction and feedback
Schedule:
- Monday-Friday, 8:00a-5:00p
Qualifications:
- Proficiency with Microsoft Office Suite
- A customer-first mindset with patience, empathy, and respect
- Excellent organizational and multitasking abilities
- Previous experience in customer service, sales, or related roles
- Bilingual English & Spanish highly preferred
- Knowledge and experience in the Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) industry.
Apply Today!
#1776OS
Rolling Meadows, IL
1776
1834 Walden Office Square
Suite 130
Schaumburg, IL 60173
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