B134
Located in Anderson, IN
Pay: $18.00/hr
Job Full Description
Key Account Support Professional
Location: Anderson, IN
Job Type: Full-Time (Evaluation Hire through Express Employment Professionals)
Shift: Day Shift | Work Location: On-site
Job Summary:
Express Employment Professionals is seeking a Key Account Support Professional to serve as a Customer Service Representative for a dynamic client located in Anderson, IN. This is not a call center position. The CSR will serve as the key point of contact between customers and internal departments including sales, logistics, and production. This role is ideal for someone who thrives in a fast-paced environment, enjoys direct customer interaction, and has strong organizational and communication skills.
Key Responsibilities:
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Open and maintain customer accounts in CRM systems
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Coordinate deliveries with the logistics department
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Confirm delivery dates with the production team
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Maintain updated price lists and order records
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Handle inbound calls and route them appropriately
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Process orders, returns, exchanges, and account updates
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Access customer portals to manage orders and forecasts
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Maintain thorough and accurate documentation of customer interactions
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Ensure excellent service standards and customer satisfaction
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Follow established procedures and escalate issues when necessary
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Perform other administrative and support duties as assigned
Preferred Skills and Qualifications:
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Strong organizational skills and the ability to manage multiple tasks
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Proficiency in Microsoft Office Suite
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Experience using SAP or similar ERP systems
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Ability to prioritize workload and meet deadlines in a changing environment
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Excellent written and verbal communication
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Proactive problem-solving skills and a team-oriented mindset
Compensation and Benefits (Upon Evaluation Hire Conversion):
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401(k)
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Health Insurance (PPO or HSA options)
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Dental and Vision Insurance
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Paid Time Off and Paid Holidays
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Short- and Long-Term Disability (Company Provided)
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Life Insurance (Company Provided with Additional Options for Spouse/Dependents)
About the Role:
This is an evaluation hire opportunity, meaning you will work through Express Employment Professionals with the potential for full-time hire based on performance and fit. Express partners with top local companies to match qualified candidates with long-term career opportunities.
Apply today with Express Employment Professionals – Anderson & Muncie, IN
Call us at 765-287-5844 or apply online at www.expressmuncie.com
Anderson-Muncie, IN
2891
2503 South Walnut Street
Muncie, IN 47302
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