Located in Wichita, KS
Job Full Description
Branch Manager
Express Employment Professionals – Wichita, KS
Position Summary
The Branch Manager is responsible for leading branch operations, driving sales and recruiting performance, and developing a high-performing, values-driven team. This role ensures consistent business growth, exceptional client service, and strong operational execution aligned with Express standards.
Key Responsibilities
Lead & Develop a High-Performing Team
- Hire, train, coach, and hold accountable a team aligned with Express core values
- Conduct daily huddles, weekly 1:1s, and performance reviews
- Foster a culture of ownership, professionalism, and results
- Manage staffing levels, scheduling, and PTO to maintain full coverage
Drive Sales & Business Growth
- Execute quarterly sales strategy targeting new and existing clients
- Maintain strong activity levels (calls, appointments, pipeline management)
- Achieve consistent new client growth and revenue targets
- Ensure strong client onboarding, care, and retention
Lead Recruiting & Placement Strategy
- Develop and execute recruiting plans to maintain a strong candidate pipeline
- Monitor recruiting metrics (applications, interviews, placements)
- Ensure adherence to the Express selection process
- Support interviews and hard-to-fill positions as needed
Ensure Order Fulfillment & Service Excellence
- Oversee job order intake, assignment, and timely fill rates
- Monitor service quality, activity, and follow-through using system reports
- Resolve client and associate issues quickly and effectively
- Maintain high satisfaction and Net Promoter Score performance
Manage Operations, Financials & Risk
- Oversee payroll, account setup, and adherence to Express systems
- Drive profitability, manage AR, and support collections
- Monitor workers’ compensation and unemployment risk
- Ensure 24/7 coverage through on-call program management
Community Presence & Compliance
- Build relationships through local networking and community involvement
- Represent Express at job fairs and events
- Ensure compliance with all employment laws and company policies
Qualifications
- 2–4+ years of leadership, sales, or staffing experience
- Strong coaching, communication, and accountability skills
- Proven ability to drive results in a fast-paced environment
- Bachelor’s degree or equivalent experience preferred
- Proficiency in Microsoft Office and CRM systems
Supervisory Responsibility
Leads Business Developers, Employment Specialists, Recruiters, and administrative staff.
Wichita (North), KS
2004
8015 East Peachtree Lane
Wichita, KS 67207
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