ITSPL
Located in Baton Rouge, LA
Pay: $20
Job Full Description
IT Helpdesk - River Center USBC Bowling Tournament
Full time 30hrs 3 10hr shifts Contract through July 27th
6p-4a Rotating schedule 3 on and 4 days off
$20/hr
Express Employment Professionals is seeking a detail-oriented, thorough, and organized helpdesk employee to join the USBC tournament team. In this position, you will be responsible for providing technical assistance and support to our end-users with computer systems, hardware, or software issues. You will also respond to queries, perform diagnostic troubleshooting, identify problems, and determine/implement solutions.
Duties and Responsibilities
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Respond to customer queries by Helpdesk ticketing, radio or phone and email
• Provide technical assistance and support for incoming concerns and issues related to systems, software and/or hardware
• Document internal procedures
• Maintain daily performance of computer systems
• Ask educated questions and listen to customers to determine the root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Run diagnostic problems to resolve problems
• Clean up computers
• Report significant and recurring issues to all team members
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems, escalating as necessary
• Collect feedback to determine patterns and issues such that they can be resolved, or can be provided to customers to ease in troubleshooting
Requirements and Qualifications
• BS/BA in IT, Computer Science, or related field (currently enrolled student acceptable)
• Proven experience as a Help Desk Technician or other customer service role
• Ability to diagnose and resolve basic computer/technical issues
• Keen attention to detail, memory of patterns, and interest in problem-solving
• Familiarity with Windows OS, Apple IOS and Android computers/tablets
• Excellent oral communication skills
Benefits:
Medical, Vision, Dental
WAYS TO APPLY: (choose one)
- Apply online Expresspros.com/dtbatonrougela
- By telephone: (225) 448-0130.
Downtown Baton Rouge Express Employment Professionals
855 North Blvd.
Baton Rouge, LA. 70802
Baton Rouge (Downtown), LA
2257
855 North Boulevard
Baton Rouge, LA 70802
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