BGSM
Located in Metairie, LA
Pay: $24-$32 DOE
Job Full Description
Job Title: Store Manager
Location: Metairie, LA
Job Type: Full-Time
Experience Required: 2+ Years Leadership, 5+ Years Customer Service Preferred
Overview:
We are seeking an experienced and dedicated Store Manager to lead our retail team with professionalism, integrity, and an unwavering commitment to exceptional customer service. The ideal candidate will be a dynamic leader who can inspire a team, drive performance, and ensure the store operates at the highest standards of excellence. This is a key leadership role that demands both strategic oversight and a hands-on approach.
Key Responsibilities:
Leadership & Team Development
-
Maintain superior customer service standards and lead by example in professionalism and client care.
-
Support team members in achieving individual and store sales goals.
-
Create an atmosphere of enthusiasm and positivity that motivates the team.
-
Conduct new hire orientation, monitor training progress, and complete performance reviews.
-
Set clear expectations for each shift related to operations, sales, and customer service.
-
Conduct monthly team meetings and individual performance check-ins.
-
Take corrective and disciplinary actions as needed with professionalism and clarity.
Operational Excellence
-
Create and manage weekly schedules, ensuring appropriate coverage and productivity.
-
Monitor team attendance, time clock compliance, and adherence to store policies.
-
Maintain store cleanliness, merchandising standards, and rolling inventory accuracy.
-
Ensure the store is always fully stocked by managing supply inventory and placing orders.
-
Respond promptly to emails and internal communication throughout the day.
Customer & Cross-Store Communication
-
Handle client needs with poise and efficiency, resolving concerns with a calm and professional demeanor.
-
Communicate between stores to coordinate client orders, product transfers, and web order fulfillment.
-
Ensure team members are educated and continuously trained on new products and service standards.
Performance Management
-
Set and track sales and performance goals, offering guidance and motivation to achieve results.
-
Conduct and document monthly performance check-ins and annual reviews.
Qualifications:
-
2+ years of leadership experience in a retail or customer-focused environment preferred.
-
5+ years of customer service experience preferred.
-
Demonstrated ability to lead by example, inspire a team, and drive for results.
-
Comfortable having direct conversations and providing constructive feedback.
-
Exceptional communication skills, both written and verbal.
-
Ability to maintain personal calm and foster calm in high-pressure situations.
-
Highly organized, detail-oriented, and proactive in problem-solving.
Why Join Us?
-
Be part of a professional, client-focused, and supportive team environment.
-
Opportunities for career growth and professional development.
-
Work in a company that values respect, collaboration, and excellence.
How to Apply:
Please submit your resume and a brief cover letter outlining your leadership experience and passion for delivering exceptional customer service to Jobs.MetairieLA@ExpressPros.com.
Metairie, LA
2162
701 David Drive
Suite A
Metairie, LA 70003
Apply Now Email Us