Z0351
Located in Rockville, MD
Pay: $22.00
Job Full Description
PROCESSING SPECIALIST II
POSITIONS AVAILABLE – ROCKVILLE, MD
IMMEDIATE INTERVIEWS!!
INTERESTED? IMMEDIATELY TEXT:
"PROCESS" to (410) 998-9500
All Shifts Available (Full-Time):
- Day Shifts ; Monday – Friday
Salary:
We are seeking a detail-oriented Processing Specialist 1 to support a technology and application program for a significant company initiative within the Operations unit.
The Processing Specialist 1 is responsible for handling traffic enforcement events for various clients, as well as providing support to business operations via image and data capture as well as document management. This position will require strong attention to detail, a high level of quality and accuracy, and time management skills. This Processing Specialist also serves as an internal Quality Assurance agent. The Specialist will also perform office support tasks based on established procedures as needed.
The Processing Specialist 2 will report to the Program Manager
Responsibilities:
- Receives and reviews electronic data, images, and videos for event processing and compares against client-specific business rules.
- Provides quality assurance verification related to data, image, and video inputs and processes events in accordance with client contract requirements and standards prior to customer submission.
- Reviews and verifies vehicle registered owner information prior to advancing evidence package into the customer work queue.
- Sorts and categorizes data, images, and videos appropriately following guidance from client and management.
- Reports any possible equipment defects, malfunctions, problems, or concerning trends to supervisor in a timely fashion.
- Communicates important issues or concerns clearly and concisely with internal team members via email, phone and ticketing platforms.
- Collaborates with cross-functional business units to ensure optimal program performance and results.
- Supports training of new hires during onboarding and/or with new system updates and enhancements.
- Maintains accurate and up-to-date process documentation and tracking.
- Reviews and audits various processes and provides clear feedback for improvement.
- Assists with special projects from leadership on an as-needed basis.
- Performs other office-related duties as assigned.
Qualifications
- High School Diploma or equivalent
- Ability to clear extensive background check to review Personal Identifiable Information (PII)).
- Commitment to maintaining confidentiality and in securing important PII data.
- Strong PC skills including basic proficiency in Word and Excel.
- Strong attention to detail and quality driven.
- Ability to communicate effectively in writing and verbally.
Other
- Background check required
- Drug test required
Location:
Owings Mills, MD
2760
10461 Mill Run Circle
Suite 820
Owings Mills, MD 21117
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