B823
Located in Ayer, MA
Pay: $23.00-$26.50/hr DOE
Job Full Description
We are seeking a Customer Service and Administrative Specialist for a biomedical company in Ayer, MA. This role ensures efficient order processing, documentation management, and customer communication.
Responsibilities
- Request, print, upload, and maintain patient documents such as insurance cards, prescriptions, and medical necessity letters.
- Update SalesForce records with new or corrected information.
- Conduct outbound communications for order confirmations, renewals, and missing documentation.
- Follow up with clinics, payers, and patients to obtain or verify required information.
- Perform insurance eligibility checks via payer portals prior to shipping.
- Monitor department email inboxes and handle or route messages promptly.
- Provide backup support for inbound calls, emails, and order processing across retail, wholesale, and institutional channels.
- Assist with new customer setup, including data entry and welcome material distribution.
- Support the Medical Billing & Collections team by contacting payers for claim acknowledgment and status updates.
- Help prepare monthly patient invoices.
- Maintain accurate and HIPAA-compliant patient records.
- Perform other administrative duties as assigned.
Qualifications
- High school diploma or equivalent required; college degree a plus
- 2+ years of customer service experience, ideally in a medical or healthcare setting
- Experience with order management systems preferred; Salesforce knowledge a plus.
- Familiarity with HIPAA-compliant environments preferred
- Experience with front-end “check-in” processes in a healthcare setting is beneficial
- Proficiency in Microsoft Office Suite (Excel, Word, Teams, SharePoint).
Benefits:
- Medical, Dental, Vision Insurance
- Group Life and Disability insurance
- 401(k) with match
- Paid Holidays
- Profit-sharing
- PTO (Vacation and Sick Time)
- Bonuses
The hours for this position are 8:30AM-5:00PM Mon-Fri. The pay range is $23.00-$26.50/hr DOE. If interested, please send resume to jobs.actonma@expresspros.com.
Acton, MA
2873
1740 Massachusetts Avenue
Suite C2
Boxborough, MA 01719
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