B831
Located in Clinton, MA
Pay: $23-$25/hr
Job Full Description
We are seeking a Customer Service Representative for a manufacturing company in Clinton, MA. This role serves as the primary customer contact, supporting sales and ensuring seamless communication and coordination across the entire order process.
Responsibilities
- Respond to incoming customer inquiries via phone, email and web, providing accurate product and pricing information
- Build strong customer relationships by understanding needs, recommending solutions and ensuring a positive experience throughout the order cycle
- Prepare accurate quotes, proposals and order details while maintaining customer records and tracking sales activity
- Coordinate with production and design teams to ensure order accuracy and smooth handoffs
- Follow up on quotes and orders, resolve customer issues with professionalism and problem-solving skills and act as a liaison between customers and internal teams
- Identify opportunities to improve workflows, communication and overall customer satisfaction
Qualifications
- High school diploma required; Associate or Bachelor’s degree preferred
- Experience in customer service, inside sales, account management or order processing
- Manufacturing or promotional products experience is a plus
- Proficient with Microsoft Office and CRM/order management software
The hours for this position are flexible with options of Mon-Fri 8AM-4PM or 9AM-5PM. If interested, please send resume to jobs.actonma@expresspros.com
Acton, MA
2873
1740 Massachusetts Avenue
Suite C2
Boxborough, MA 01719
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