Located in Acton, MA
Pay: $52,000-$58,000 DOE
Job Full Description
We are actively seeking a Client Services Coordinator for our client, a legal firm in Acton, MA. This role support the firm’s client experience and growth by serving as a central point of contact for client relationships, engagement, and outreach.
Responsibilities:
Client Support
- Serve as a welcoming first point of contact for prospective clients, gathering intake information with empathy and professionalism
- Schedule attorney appointments, document all required details, and conduct follow-up calls to answer questions and support next steps
- Clearly present and explain the firm’s services to help convert inquiries into consultations
- Prepare client packets, worksheets, and meeting folders, ensuring accuracy, completeness, and readiness for attorney meetings
Client Relationship Management
- Track and manage client milestones and follow-ups in the CRM, including birthdays and anniversaries
- Conduct client check-ins, satisfaction surveys, and Google review requests
Event Coordination
- Assist with planning, promoting, and supporting firm-hosted educational workshops and webinars
- Manage event logistics and provide on-site support, including answering questions and scheduling appointments
- Attend occasional evening or weekend events (approximately 2–3 times per month)
Community Outreach Support:
- Maintain and update outreach databases
- Research potential referral sources
Other Administrative & Client Support:
- Provide additional support as needed to support daily office and business operations
Requirements:
- Associate or Bachelor’s degree required
- 2+ years of experience in a professional office setting
- Comfortable using CRM and scheduling systems (HubSpot experience a plus)
- Proficient in Microsoft Office
- Previous client service, administrative, or sales experience preferred
- Strong communication skills, excellent organization, and a commitment to white-glove client service
This is a Direct Hire position. The hours are Mon-Fri 9 AM - 5 PM. The salary range is $52,000 - $58,000. If interested, please send resume to jobs.actonma@expresspros.com.
Benefits:
- Competitive Compensation
- PTO & Paid Holidays
- Medical, Dental & Vision Insurance
- Retirement Plan with Match
- Annual Bonus Program
Acton, MA
2873
1740 Massachusetts Avenue
Suite C2
Boxborough, MA 01719
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