Located in Lancaster, MA
Pay: $48,000-60,000 DOE
Job Full Description
We are seeking a Customer Service Specialist for a manufacturing company in Lancaster, MA. This role supports customers and internal teams by managing high-volume communication, coordinating orders and documentation, and ensuring a positive customer experience in a fast-paced manufacturing environment.
Responsibilities
- Own customer orders end-to-end, from initial quote and order entry through production coordination and final delivery
- Coordinate closely with sales, engineering, production teams, and approved vendors to ensure accurate and timely order fulfillment
- Assist with quote generation, order entry, print cleanup, required surveys, and credit card processing
- Respond promptly and professionally to customer inquiries regarding quotes, orders, and order status
- Maintain accurate documentation and records related to orders and daily activities
- Manage a high volume of inbound and outbound customer emails and phone calls
- Build strong working knowledge of products, services, and manufacturing capabilities
- Participate in weekly ISO and production meetings
- Contribute to continuous improvement initiatives across customer service and order processes
Requirements
- 2–3 years of experience in an office or service-based environment
- Strong written and verbal communication skills
- Highly organized with strong attention to detail and accuracy
- Comfortable working in a fast-paced, production-driven environment
- Proficient with Microsoft Office tools, including Word, Excel, and Outlook
The salary range is $48,000 - $60,000 depending on experience. This is a Direct hire position with great growth opportunity. The schedule is Mon-Fri 8AM-4:30PM.
If interested, please send resume to jobs.actonma@expresspros.com
Benefits
- Competitive salary with performance-based increases
- Health, dental, and vision insurance
- Life insurance coverage
- Retirement plan with company match
- Paid time off and paid holidays
- Opportunity for growth within a stable, growing manufacturing company
Acton, MA
2873
1740 Massachusetts Avenue
Suite C2
Boxborough, MA 01719
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